Milestone Technologies - Agentforce Technical Lead

Job Description :

We are seeking an experienced and highly motivated Agentforce Technical Team Lead with a strong blend of technical leadership, solution architecture, and client-facing capabilities. The ideal candidate will have 10+ years of Salesforce technical experience, including 2- 3 years of hands-on experience with Salesforce Data Cloud and Agentforce and proven expertise across Sales Cloud, Service Cloud, and Experience Cloud.

This role requires a strategic thinker who can engage with clients, translate business requirements into scalable solutions, lead delivery teams and drive successful implementations across the Salesforce ecosystem.

Key Responsibilities :

- Lead the design, development, and implementation of Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, Data Cloud and Agentforce.

- Provide technical direction and governance for Salesforce programs and projects.

- Review and approve solution design, architecture artifacts and development standards.

- Ensure adherence to Salesforce best practices, security standards, scalability and performance guidelines.

- Drive innovation through adoption of new Salesforce capabilities and AI-powered solutions.

Client & Solution Leadership :

- Engage directly with business stakeholders, product owners and client leadership teams to understand business objectives and challenges.

- Conduct solution workshops, requirement discovery sessions and architecture reviews.

- Act as a trusted advisor to clients by recommending best-fit Salesforce and AI-driven solutions.

- Present technical solutions, implementation approaches and roadmap recommendations to senior stakeholders.

Data Cloud & Agentforce :

- Design and implement Data Cloud solutions including data ingestion, harmonization, identity resolution, segmentation and activation.

- Build customer 360 use cases leveraging Salesforce Data Cloud.

- Lead Agentforce implementations, agent design, prompt engineering, grounding strategies and AI-driven business workflows.

- Integrate Agentforce and Data Cloud with CRM and Service processes to improve customer engagement and operational efficiency.

Team Leadership & Delivery :

- Lead and mentor a team of 8 -10 Salesforce developers, consultants and technical specialists.

- Drive sprint planning, technical reviews, code quality and release management activities.

- Manage project risks, technical dependencies and delivery timelines.

- Foster a culture of collaboration, innovation, continuous learning and accountability.

Integration & Development :

- Design and oversee integrations using REST, SOAP APIs, Platform Events, Middleware and external enterprise applications.

- Guide development activities involving Apex, LWC, Visualforce, Flows and Salesforce automation capabilities.

- Ensure solution maintainability, reusability and governance across implementations.

Required Skills & Experience :

- Experience : 10+ years of overall Salesforce experience in technical delivery and solution design.

- Experience : Minimum 2-3 years of hands-on experience in Salesforce Data Cloud and Agentforce.

- Experience : Proven experience leading Salesforce implementation and transformation programs.

- Experience : Experience managing and mentoring teams of 8-10 members.

Salesforce Expertise :

- Strong expertise in Sales Cloud

- Strong expertise in Service Cloud

- Strong expertise in Experience Cloud

- Strong expertise in Data Cloud

- Strong expertise in Agentforce

- Deep knowledge of Salesforce platform architecture and best practices.

- Strong experience in Apex, Lightning Web Components (LWC), Flow Automation, Integrations and Security Model.

Client & Leadership Skills :

- Excellent client-facing, stakeholder management and communication skills.

- Strong consultative and solution-oriented mindset.

- Ability to engage with senior business and technology leaders.

- Excellent problem-solving and decision-making capabilities.

Technical Skills :

- Salesforce Platform Development

- Enterprise Integration Patterns

- REST/SOAP APIs

- Platform Events

- Identity & Access Management

- DevOps and CI/CD practices

- Agile/Scrum Delivery

Preferred Qualifications :

- Salesforce Application Architect or System Architect Certification.

- Salesforce Data Cloud Consultant Certification.

- Salesforce AI Associate and/or Agentforce Specialist Certification.

- Salesforce Platform Developer I & II Certifications.

- Experience in large-scale enterprise transformation programs.

- Exposure to industry domains such as BFSI, Retail, Manufacturing, Healthcare or Technology.

What Success Looks Like :

- Deliver high-quality Salesforce and AI-powered solutions that drive business value.

- Build strong client relationships and become a trusted technology advisor.

- Successfully lead and develop high-performing technical teams.

- Drive adoption of Salesforce Data Cloud and Agentforce capabilities to accelerate customer experience transformation.

Location : Bangalore (Hybrid/Onsite as per business requirements)

Experience : 10+ Years Salesforce

- 2 - 3 Years Data Cloud & Agentforce

- Team Leadership Experience of 8 - 10 Members