Job Title : Microsoft Dynamics NAV Support Consultant

Location : Remote

Experience : 8+ Years

Employment Type : 6-month Contract (extendable)

Key Skills :

- Microsoft Dynamics NAV

- LS Retail

- Application Support

- Troubleshooting

- SAP Integration

- Salesforce Commerce Cloud

- Annex Cloud

- Retail Domain Knowledge

Position Overview :

We are seeking a Senior Microsoft Dynamics NAV Support Consultant to stabilize, govern, and support the Microsoft Dynamics NAV environment during an ongoing transformation program. The consultant will be responsible for maintaining business continuity, resolving critical support issues, managing integrations, and supporting the transition from NAV to SAP and other target platforms.

Key Responsibilities :

- Act as the temporary owner of Microsoft Dynamics NAV, ensuring operational stability.

- Maintain NAV inventory including functional scope, customizations, integrations, and data domains.

- Support migration activities such as data readiness, mapping, reconciliation, and cutover planning.

- Govern SAPNAVAnnex Cloud coexistence and define system-of-record boundaries.

- Review and control NAV change requests, allowing only business-critical and migration-supporting changes.

- Support integrations across POS, e-commerce, finance, BI, SAP, and other connected systems.

- Troubleshoot bidirectional integrations involving SAP, NAV, LS Retail POS, Salesforce Commerce Cloud, and Annex Cloud.

- Coordinate with vendors, implementation partners, and stakeholders to support the NAV sunset strategy.

- Define and execute NAV decommissioning activities including data archiving, compliance, cutover, and validation.

Required Qualifications :

- 8+ years of Microsoft Dynamics NAV support experience.

- Strong experience supporting and troubleshooting SAPNAV integrations.

- Proven expertise in Microsoft Dynamics NAV application support and operational management.

- Experience with LS Retail and NAV integration environments.

- Knowledge of SAP transformation programs, system coexistence, and sunset strategies.

- Familiarity with Salesforce Commerce Cloud and customer loyalty platforms such as Annex Cloud.

- Strong troubleshooting skills across integrations, APIs, data mapping, transformations, authentication, and scheduling processes.

- Ability to work independently with strong architectural and governance capabilities.

Success Criteria :

- SAP and Annex Cloud implementations proceed without NAV-related constraints.

- NAV scope and system complexity reduce progressively over time.

- Critical business operations remain stable throughout the transition period.

- No strategic functionality remains dependent on NAV.

- Successful support of migration and decommissioning activities.