Microsoft Dynamics 365 Developer - CRM Solutions

Description :

Job Title : Microsoft Dynamics 365 Developer

Experience Required : 5+ Years

Employment Type : Full-Time

Job Overview :

We are seeking an experienced Microsoft Dynamics 365 Developer to design, develop, and enhance CRM solutions for a large telecommunications organization.

The role focuses heavily on Customer Insights and Customer Journey orchestration, working closely with cross-functional scrum teams to deliver scalable, data-driven CRM capabilities that improve customer engagement and operational efficiency.

Role Purpose :

To build, customize, and integrate Microsoft Dynamics 365 solutions that enable intelligent customer insights, personalized customer journeys, and seamless CRM operations aligned with telecom business requirements.

Key Responsibilities :

Dynamics 365 Development & Customization :

- Design, develop, and implement solutions using Microsoft Dynamics 365.

- Customize entities, forms, views, workflows, and business rules to meet business needs.

- Develop and manage custom entities and extensions within the Dynamics 365 platform.

Customer Insights & Journey Orchestration :

- Configure and enhance Customer Insights to unify customer data from multiple sources.

- Design and implement Customer Journeys to support personalized and automated customer engagement.

- Optimize customer data models and segmentation strategies for marketing and service use cases.

Integration & Data Management :

- Develop and manage API integrations between Dynamics 365 and external systems.

- Perform data migration, data mapping, and data transformation activities.

- Ensure data accuracy, integrity, and performance across CRM systems.

Application Development & Support :

- Develop solutions using C#, .NET, JavaScript, and SQL Server in the Dynamics ecosystem.

- Collaborate with scrum team members including product owners, QA, and business analysts.

- Troubleshoot, debug, and resolve application issues and performance bottlenecks.

Agile Delivery & Collaboration :

- Actively participate in Agile/Scrum ceremonies, including sprint planning, stand-ups, reviews, and retrospectives.

- Contribute to technical design discussions and continuous improvement initiatives.

- Ensure solutions adhere to coding standards, security best practices, and platform guidelines.

Required Experience and Skills :

- 5+ years of hands-on experience in Microsoft Dynamics 365 development.

- Strong understanding of Customer Insights and Customer Journey capabilities within Dynamics 365.

- Proficiency in C#, .NET, JavaScript, and SQL Server.

- Experience with API integrations, data migration, and custom entity development.

- Strong problem-solving, analytical, and debugging skills.

- Excellent communication skills with the ability to work effectively in cross-functional teams.