Job Title : Microsoft Dynamics 365 CRM Techno-Functional Consultant

Location : Hyderabad (Remote)

Shift : US Shift (7 :00 PM - 3 :00 AM IST)

Employment Type : Full-Time

Experience : 5-7 Years

Job Summary :

We are looking for a Microsoft Dynamics 365 CRM Techno-Functional Consultant with strong experience in Dynamics 365 CRM/CE, capable of bridging business requirements and technical solutions. The ideal candidate should have hands-on experience in CRM configuration, customization, integrations, support, and stakeholder management.

Key Responsibilities :

- Gather, analyze, and document business requirements.

- Configure and customize Dynamics 365 CRM (Entities, Forms, Views, Dashboards, Workflows, Business Process Flows, Security Roles).

- Work on Dynamics 365 CE modules including Sales, Customer Service, Marketing, and Field Service.

- Collaborate with development teams on Plugins, Custom Workflows, JavaScript, Power Automate, and CRM Web APIs.

- Support integrations with ERP, SAP, third-party applications, and Microsoft ecosystem tools.

- Perform data migration, validation, testing, deployment, and user training.

- Provide production support, troubleshooting, and system enhancements.

- Create functional and technical documentation.

- Work directly with US-based stakeholders and business users.

Required Skills :

- 5-8 years of experience in Microsoft Dynamics CRM / Dynamics 365 CE.

- Strong experience in CRM Configuration and Customization.

- Hands-on experience with C#, .NET, JavaScript, Plugins, Custom Workflows, Actions, and CRM Web API.

- Experience with Power Platform (Power Apps, Power Automate, Power BI).

- Knowledge of REST/SOAP APIs, integrations, and Azure services.

- Experience with SQL, FetchXML, data migration, and reporting.

- Understanding of Agile/Scrum methodologies, GIT, and DevOps.

- Strong communication and stakeholder management skills.

Preferred Skills :

- Microsoft Dynamics 365 Certifications.

- Experience with Dataverse, Model-Driven Apps, Power Pages/D365 Portals.

- Knowledge of Azure Logic Apps, Service Bus, and Azure Integration Services.

- End-to-end Dynamics 365 implementation experience.