Role Overview

Microsoft CE CRM Developer will configure and develop the Microsoft CE CRM system. This role involves collaborating with various stakeholders to ensure successful project delivery and optimizing user experience.

Responsibilities

- Configure and develop Microsoft CE CRM based on Agile Backlog tasks

- Collaborate with technical leads and project managers

- Define functional requirements for integrating with Contact Center applications and other systems

- Support user training and promote user adoption

- Provide ongoing support and optimize Dynamics 365 CE solutions

- Document all work, including designs and test plans

- Lead project team activities and work independently

Primary Skills

- MS Dynamics 365 CE

- Dynamics 365 Customer Service

- Omnichannel functionality

- Unified Routing

- Contact Center applications

- Integration with back-office systems

- Agile development methodologies

- Microsoft Office 365

Secondary Skills

- SAP projects

- ITIL / ITSM practices

- Continuous Integration and Continuous Delivery Pipelines

- Application Lifecycle Management

- Power Platform

- User management

- Change management

Power Skills:

- Analytical skills

- Problem-solving skills

- Communication skills

- Interpersonal skills

- Leadership

- Collaboration

- Detail-oriented

- Project management

Relevant Experiences required:

- 5+ years in developing and configuring MS Dynamics 365 CE CRM

- Experience with Dynamics 365 Customer Service and Omnichannel features

- Knowledge of Contact Center applications and integrations

- Familiarity with Agile methodologies

- Proficient in Microsoft Office 365

- Bachelor's degree in business management or information systems

- Relevant certifications in Dynamics 365 and Power Platform