ConglomerateIT India is a trusted provider of extensive IT services and IT consulting solutions. We leverage our technical prowess and unwavering dedication to empower businesses to optimize their technology investments to maximize growth, streamline operations, and foster innovation. We are committed to being a reliable partner regarding their unique IT services requirements or strategic IT consulting, ensuring success at every step of the way.

ConglomerateIT India offers comprehensive IT services and technology solutions covering a wide range of areas to address the diverse technology needs of businesses. Our services encompass network infrastructure, system integration, managed IT services, cyber security, and cloud computing. With our expertise, industry knowledge, and customer-centric approach, we strive to deliver innovative, adaptable, and optimal IT solutions that help organizations enhance their productivity, achieve their ambitious goals, and thrive in the contemporary digital landscape. Our experienced team is committed to providing top-notch solutions and support to our clients for smooth integration, proactive management, and robust security measures to ensure the seamless functioning of their systems.

Working Days : 5 days/week

Role & Responsibilities :

1. End-to-End Service Ownership (M365 + AI) :

- Own collaboration platforms across the enterprise :

i. Microsoft Teams

ii. Exchange Online

iii. SharePoint Online

iv. OneDrive

v. AI capabilities within the ecosystem

- Define service strategy, roadmap, and operating model.

- Ensure alignment with business priorities and workforce needs.

- Take ownership of platform decisions, prioritization, and changes.

- Balance :

i. User experience

ii. Security & compliance

iii. Cost efficiency

2. AI Enablement & Rollout :

- Drive AI adoption and readiness across collaboration platforms.

- Ensure safe and responsible AI deployment in partnership with :

i. Identity teams

ii. Security

iii. Legal

iv. Data Governance

- Define foundational requirements for AI success :

i. Clean and structured content (content hygiene)

ii. Permission models

iii. Information architecture

iv. Governance alignment

- Lead enablement through :

i. Training programs

ii. Adoption strategies

iii. Clear usage frameworks

3. Service Health & Operational Excellence :

- Own reliability, performance, and overall service health.

- Define and track :

i. KPIs

ii. SLAs

iii. User experience metrics

iv. Adoption trends

- Work closely with support/ops teams for :

i. Incident management

ii. Problem management

iii. Change management

- Lead root cause analysis for major issues and ensure fixes stick (preventive + corrective actions).

4. Platform Standards & Configuration Governance :

- Define configuration standards and guardrails for all collaboration services.

- Ensure consistency across :

i. Tenants

ii. Regions

iii. Workloads

- Align configurations with :

i. Enterprise architecture

ii. Security policies

iii. Zero Trust principles

- Make sure standards are :

i. Documented

ii. Easy to consume

iii. Enforced via tools/policies

Ideal Candidate :

- Strong Microsoft 365 Collaboration & AI Service Lead profiles

- Mandatory (Experience 1) Must have 10+years of total experience, with recent 5+years as a Microsoft engineer working on M365 collaboration services in enterprise environments.

- Mandatory (Experience 2) Must have deep hands-on experience managing Microsoft Teams, Exchange Online, SharePoint Online, and OneDrive, including how these services integrate and depend on each other.

- Mandatory (Experience 3) Must have demonstrated end-to-end service ownership and accountability for collaboration platforms, covering strategy, roadmap, operations, and platform decisions.

- Mandatory (Experience 4) Must have at least basic understanding of AI and experience enabling or operating AI-powered productivity tools, including data access models, permissions, information architecture, and content hygiene.

- Mandatory (Experience 5) Must have solid IT service management background covering incident, problem, and change management, along with defining and tracking SLAs, KPIs, and operational metrics.

- Mandatory (Experience 6) Must have experience defining configuration standards, governance, and guardrails aligned with enterprise architecture, security policies, and Zero Trust principles, including awareness of compliance, data retention, eDiscovery, and privacy constraints.

- Mandatory (Skill) Must have strong stakeholder management and collaboration skills to work across IT, Security, HR, Legal, and business teams as the single point of accountability.

- Preferred (Skill 1) Microsoft certifications (M365, Teams, Security, Modern Workplace)

- Preferred (Skill 2) Experience supporting global/multi-region environments and familiarity with documentation/delivery tools (Confluence, Jira, or equivalent).