Were looking for a Senior Endpoint Engineer / EUC Lead who can go beyond traditional desktop support and play a key role in shaping a secure, scalable, and modern workplace environment.

This is not just a support role its an opportunity to own endpoint strategy, drive automation, enhance service delivery, and grow into an IT Service Delivery Manager role.

Key Responsibilities :

- Act as the senior escalation point for complex endpoint and user issues, ensuring high service quality and SLA adherence

- Own and optimize endpoint management platforms (Intune, Autopilot, M365 ecosystem) across the device lifecycle

- Drive automation and self-service initiatives using scripting (PowerShell) and modern tools to reduce ticket volumes

- Implement and maintain endpoint security controls aligned with ISO 27001 / SOC2 standards

- Partner with InfoSec teams to support audits, compliance, and continuous security improvements

- Analyze support metrics, perform root cause analysis, and proactively improve service performance

- Contribute to ITSM process maturity (Incident, Problem, Change Management)

- Lead initiatives and collaborate with global stakeholders to enhance workplace technology

Experiences and Skills :

- 10- 15 years of experience in Endpoint / Desktop / EUC Engineering within enterprise environments

- Strong expertise in Windows 10/11, Microsoft 365, Intune, Autopilot

- Hands-on experience managing endpoint lifecycle at scale

- Solid understanding of networking fundamentals (DNS, VPN, TCP/IP, Wi-Fi)

- Experience with endpoint security tools (EDR, patching, conditional access)

- Exposure to regulated environments (BFSI / Healthcare / similar) is highly preferred

- Strong working knowledge of ITSM frameworks (ITIL) and service delivery processes

- Experience in automation / scripting (PowerShell) is a big plus

- Excellent communication and stakeholder management skills

About MCO (MyComplianceOffice) :

MCO is a global leader dedicated to empowering Financial Services firms to manage compliance programs with ease and efficiency. Our mission is to foster a fair, transparent, and trusted financial environment worldwide by helping organizations meet their regulatory obligations to society.

At the heart of MCOs offering is our unique, unified platform, which seamlessly integrates compliance monitoring and data into a single, comprehensive view. This holistic approach enables firms to maintain compliance across all internal systems, structures, and processesensuring peace of mind in an ever-evolving regulatory landscape.

Headquartered in Dublin, MCO has an international footprint, with offices in London, Singapore, Hyderabad, New York, Chicago, Fort Worth, Switzerland, South Africa, Slovenia, and the UAE. Since our founding in 2008, we have evolved from a specialist provider of best of breed employee compliance solutions to a pioneer in integrated compliance technology.

In recent years, MCO has rapidly expanded its product suite by tripling investment in internal development and acquiring four innovative companies: Pythagoras, Fairwords, Schwab Compliance Technologies and Governor Software. These strategic moves have strengthened our capabilities in regulatory governance, third-party management, and communications compliance.

Today, our team of over 400 professionals supports more than 1.5 million users in 128 countries. Our diverse customer base includes small businesses, large enterprises, four of the worlds top ten asset managers, twenty of the top seventy-five global banks, and three of the top five investment banks for global M&A transactions.

Driven by ambition and innovation, MCO is excited to lead the industry forward with our comprehensive suite of integrated compliance solutionshelping clients scale new heights with confidence