Design & Implement Automation Solutions :

- Develop automation solutions using JavaScript and enterprise platforms, primarily ServiceNow and MuleSoft.

- Build and maintain reusable automation frameworks for API-driven integrations, orchestration, and event-based workflows using tools like Jenkins and GitHub.

- Collaborate with architects and SRE teams to ensure automation aligns with Site Reliability Engineering principles and operational resilience.

- Integrate automation into IT Service Management workflows for incident, change, release, and SecOps using ServiceNow.

- Optimize data flows and API interactions to improve efficiency and customer experience.

- Utilize metrics and analytics to measure automation performance and drive continuous improvement.

- Create detailed technical documentation for designs, workflows, and governance models.

- Collaborate with team and provide technical leadership in automation strategy and coding standards.

Must-Have Skills :

Core Platforms & Experience :

ServiceNow :

- Strong functional and technical knowledge of ServiceNow modules.

- Experience in designing, configuring, and customizing workflows, Flow Designer, Catalog Items, Record Producers, Order Guides, and custom applications.

- Proficiency in scripting (Script Includes, Scheduled Jobs, Fix Scripts) and managing SLAs, UI Policies, Data Policies, ACLs.

- Hands-on with REST API integrations, inbound email actions, notifications, and event queues.

- Ability to build advanced reports and dashboards for actionable insights.

- Active Directory integration experience.

MuleSoft :

- 3 to 5 years of experience with Anypoint Studio, API development, and DataViewer.

- Skilled in designing and optimizing API-driven integrations and orchestration workflows.

- Programming & Automation Tools

- Strong JavaScript development skills.

- Familiarity with Jenkins and GitHub for CI/CD and version control.

Optional / Good-to-Have Skills :

- Integration & API Management : Experience with Apigee for API management.

- Data Governance : Knowledge of Microsoft Purview for data compliance and governance.

- DevSecOps : Understanding of embedding DevSecOps principles into automation design and delivery.