Mastek - POS System Analyst

Description :

Role : POS System Analyst/Application Engineer

Job Location - Bangalore

Experience : 6+ years

Mode : Hybrid

Experience and Skillset :

- Hands-on experience supporting enterprise retail POS systems, with strong expertise in Oracle Xstore across production and pre-production environments.

- Proven experience in POS application log analysis and comparison, including V21 vs V25 log comparisons, regression validation, and behavioral analysis during upgrades and releases.

- Strong experience designing, building, and maintaining Splunk dashboards and alerts for proactive monitoring of POS applications, integrations, and store operations.

- Advanced ability to write and optimize Splunk SPL queries for deep log analysis, troubleshooting, and operational reporting.

- Working knowledge of SQL queries for backend analysis, reporting, and database data cleanup activities, ensuring data accuracy and consistency.

- Experience monitoring and supporting TSE jobs, including job execution validation and issue identification.

- Exposure to identity and access integrations, including SailPoint, supporting access validation, provisioning processes, and audit requirements.

- Hands-on experience with payment and tax-free integrations, including Adyen and Global Blue, ensuring smooth transaction processing and compliance.

- Strong experience working on production issues, performing detailed root cause analysis (RCA), and collaborating with engineering and infrastructure teams to drive resolutions.

- Solid understanding of incident management processes, including issue triage, impact assessment, escalation, and post-incident documentation.

- Ability to perform basic application and environment troubleshooting using logs, monitoring tools, and system behavior analysis.

- Experience working with related retail platforms and tools such as EDGE, Xcenter, Xenvironment, Xservice, XMobile/MPOS, and enterprise system integrations.

Must-Haves :

- 5+years of hands-on techno-functional experience with Oracle Xstore POS (V21 & V25) in enterprise retail environments

- 6+ years of strong experience supporting POS systems across production and pre-production environments

- Proven expertise in V21 vs V25 log analysis, regression validation, and upgrade/release support

- 3+ years of hands-on Splunk and Datadog experience, including :

a. Building dashboards and alerts

b. Writing and optimizing SPL queries

c. Troubleshooting POS and integration issues

- Minimum 5 years of SQL experience for backend data analysis, reporting, and database cleanup

- Experience monitoring and supporting TSE jobs in production

- Hands-on experience with payment and tax-free integrations (Adyen, Global Blue)

- Working knowledge of identity and access management, including SailPoint

- Strong experience handling production incidents, including root cause analysis (RCA)

- Solid understanding of incident management processes (triage, escalation, resolution)

- Experience using logs and monitoring tools for application and environment troubleshooting

- Familiarity with retail platforms and tools such as EDGE, Xcenter, Xenvironment, Xservice, XMobile/MPOS

- Strong analytical, communication, and stakeholder-management skills