About Protiviti India :

Protiviti India is a Great Place to Work-certified global consulting firm and a wholly-owned subsidiary of Robert Half (NYSE: RHI). With a rich legacy rooted in Arthur Andersen, we combine deep industry expertise with innovative solutions across risk, compliance, technology, and business performance. As a strategic partner to CII and with a strong presence across 85+ locations globally including key metros in India, we are guided by our core values of integrity, collaboration, and excellence in delivering measurable impact for our clients.

About the Role :

We are seeking an experienced D365 F&O Finance Consultant at Manager level to lead Application Management Services (AMS) for 8-10 existing client accounts. This role requires a seasoned professional who can independently manage post-go-live support operations, act as the primary escalation point for critical finance system issues, and ensure seamless service delivery while meeting stringent SLAs.

Key Responsibilities :

- Lead AMS operations for 8-10 client accounts, overseeing day-to-day D365 F&O support with focus on core Finance modules (GL, AP, AR, Fixed Assets, Cash & Bank, Tax)

- Serve as L3 escalation point for complex functional incidents, conducting root cause analysis and collaborating with technical teams to deliver sustainable resolutions

- Manage enhancements and change requests by gathering requirements, performing fit-gap analyses, and authoring Functional Design Documents (FDDs) for system improvements

- Provide critical support during month-end, quarter-end, and year-end financial closing processes for multiple client accounts

- Conduct regular service review meetings with client stakeholders, reporting on SLA metrics, ticket volumes, system health, and continuous improvement initiatives

- Mentor junior consultants and ensure team adherence to ITIL best practices for incident, problem, and change management

- Identify business scenarios where Power Apps extends F&O capabilities and design end-to-end process flows involving F&O + Power Apps + Power Automate

- Translate F&O business requirements into low-code solutions using Power Platform, avoiding unnecessary custom development outside ERP

Experience & Expertise :

- 7-9 years of ERP experience with significant D365 F&O and AX 2012 background

- Proven track record in AMS/post-go-live support environments (not just implementation); must have experience as L3 escalation point

- Deep functional expertise in core D365 F&O Finance modules with ability to troubleshoot complex issues independently

- Strong understanding of ITIL frameworks and hands-on experience with ticketing tools (ServiceNow, Azure DevOps)

Technical & Low-Code Capabilities :

- Ability to design solutions combining F&O + Power Apps + Power Automate

- Experience translating business requirements into low-code solutions rather than building logic outside ERP

- Knowledge of Copilot (preferred)

- Understanding of Agentic AI and its potential business applications (preferred)

Managerial & Client-Facing :

- Proven ability to independently manage global client stakeholders across 8-10 accounts

- Experience leading Service Review meetings and driving RCAs for critical escalations

- Strong mentoring and team leadership capabilities

Certifications :

- Microsoft Dynamics 365 Finance Functional Consultant Associate (MB-310) highly preferred

Work Location :

- Bangalore/Hyderabad/Mumbai/Pune/NCR/Bubhaneshwar/Coimbatore/Ahmedabad/Noida/Chennai