Job Title : ManageEngine ServiceDesk Plus Developer / Administrator

Experience : 4 - 6 Years

Location : Open

We are looking for an experienced ManageEngine ServiceDesk Plus Developer/Administrator with hands-on expertise in implementing, configuring, and supporting enterprise ITSM solutions.

Key Responsibilities :

- Configure, customize, and administer ManageEngine ServiceDesk Plus to support business and IT operations.

- Design and implement end-to-end ITSM processes aligned with ITIL best practices.

- Develop workflows, automations, scripts, and system integrations to meet business requirements.

- Manage platform configuration, maintenance, upgrades, and performance optimization.

- Customize out-of-the-box features and implement enhancements to improve service delivery.

- Collaborate with stakeholders to gather requirements and deliver scalable ITSM solutions.

- Troubleshoot application issues and ensure platform availability and reliability.

Required Skills :

- 4 - 6 years of hands-on experience as a ManageEngine ServiceDesk Plus Developer/Administrator.

- Strong knowledge of ITSM processes and ITIL framework.

- Experience in platform configuration, customization, workflow automation, and scripting.

- Hands-on experience with system integrations and API-based connectivity.

- Strong analytical, troubleshooting, and communication skills.

Primary Skills :