Key Responsibilities:

- Provide 24x7 operational support for batch processing and test environment activities through rotating shift coverage.

- Monitor, analyze, and resolve batch job failures and performance issues.

- Execute and support data refresh and environment maintenance activities.

- Develop, modify, and maintain JCL, REXX, COBOL, and related mainframe components.

- Support CICS and DB2 applications and associated batch processes.

- Perform root cause analysis and implement corrective actions for recurring issues.

- Monitor workload automation and scheduling activities using ESP.

- Support software migration and deployment activities using ChangeMan.

- Generate and analyze KPI and operational reporting metrics.

- Create and maintain technical documentation, operational procedures, and knowledge articles.

- Coordinate with development, infrastructure, application support, and business teams to resolve incidents and ensure service continuity.

- Participate in continuous improvement initiatives focused on automation, operational efficiency, and service reliability.

Required Qualifications:

- Bachelor's degree in Computer Science, Software Engineering, or related field with 5 - 7 years of relevant experience or equivalent education and training.

- In-depth knowledge of information systems and ability to identify, apply, and implement IT best practices.

- Experience supporting IBM z/OS mainframe environments.

- Hands-on experience with JCL, REXX, COBOL, CICS, and DB2.

- Experience troubleshooting batch processing and job scheduling issues.

- Strong analytical and problem-solving skills.

- Ability to work effectively in a fast-paced operational support environment.

- Excellent verbal and written communication skills.

Preferred Qualifications:

- Experience with COBOL, JCL, Assembler, EasyTrieve.

- Experience utilizing ESP workload automation and scheduling tools.

- Familiarity with data refresh procedures within testing and non-production environments.

- Experience creating KPI dashboards, metrics, and operational reporting.

- Knowledge of incident, problem, and change management processes.

- Experience supporting large-scale enterprise mainframe environments.

- Exposure to automation and process improvement initiatives.