Lyric - Senior Technical Program Manager

Job Description :

The Senior Manager, Technical Programs will manage these aspects of software development and delivery for Lyric :

- Drive cross-team execution by coordinating engineering, product, and operations to deliver complex projects on time and within scope.

- Bridge technical and business goals through deep technical understanding and strategic oversight, ensuring alignment and informed decision-making.

- Mitigate risks and improves efficiency by identifying blockers early, optimizing processes, and scaling delivery frameworks as the company grows.

ESSENTIAL JOB RESPONSIBILITIES & KEY PERFORMANCE OUTCOMES :

- Program Leadership : Drive end-to-end delivery of large-scale programs focused on claim validation, pre- and post-pay analysis, audit automation, and payment recovery.

- Agile Execution : Lead Agile ceremonies across multiple scrum teams, facilitate continuous improvement, and ensure predictable delivery cycles.

- Domain Expertise : Collaborate with business stakeholders to understand complex payment policies, payer-provider relationships, coding standards (ICD-10, CPT, DRG), and integrate this understanding into program planning and execution.

- Technology Oversight : Partner with engineering to scope and deliver data-intensive solutions leveraging rules engines, machine learning models, and claims analytics platforms.

- Compliance & Risk Management : Ensure adherence to CMS, HIPAA, and payer-specific guidelines while managing program risks and mitigating operational bottlenecks.

- Stakeholder Management : Communicate effectively with internal teams (product, data, compliance, operations) and external partners (payers, auditors, regulators) to align on goals and timelines.

- Team Leadership : Mentor junior TPMs and contribute to building a high-performing, outcome-driven delivery culture.

REQUIRED QUALIFICATIONS :

Required (quantifiable from resume/application) :

- Minimum of eight (8) years of technical program management experience, including a minimum of three (3) years in healthcare payment integrity, claims processing, or related systems

- Minimum of eight (8) years experience leading Agile teams with strong understanding of Agile methodologies (Scrum, SAFe, Kanban)

PREFERRED QUALIFICATIONS :

- Deep familiarity with claims lifecycle, payment integrity tools, FWA detection, and healthcare reimbursement models

- Demonstrated ability to lead cross-functional teams and deliver complex technology solutions at scale

- Experience with data-driven platforms, including those built on modern data architectures (e.g., Hadoop, Spark, Snowflake, or cloud-native)

- Excellent communication, leadership, and stakeholder management skills

- Proficiency with tools such as Jira, Confluence, AWS DevOps, or similar platforms