Job Summary :

We are seeking an experienced SAP AMS Solution Architect to design and deliver end-to-end Application Management Services (AMS) solutions for SAP landscapes, including SAP ECC and SAP S/4HANA. The ideal candidate will work closely with sales, presales, and delivery teams to develop scalable, cost-effective support models aligned with customer business objectives. This is a customer-facing leadership role requiring strong SAP AMS expertise, solution design capabilities, commercial acumen, and stakeholder management skills.

Key Responsibilities :

Solution Design & Architecture :

- Design end-to-end SAP AMS solutions for SAP ECC and SAP S/4HANA environments.

- Develop scalable support models, governance frameworks, and service delivery strategies tailored to customer requirements.

- Define SLAs, KPIs, escalation models, and operational processes to ensure high-quality service delivery.

Estimation & Sizing :

- Prepare effort estimations, resource planning, and pricing models for AMS engagements.

- Assess project scope, identify risks, and recommend mitigation strategies.

- Ensure solution designs are commercially viable and aligned with customer expectations.

Customer Engagement :

- Collaborate with customers to understand business requirements and translate them into effective AMS solutions.

- Present solution proposals, service models, and value propositions during presales engagements.

- Build strong relationships with stakeholders and act as a trusted advisor throughout the engagement lifecycle.

Delivery Assurance & Transition Readiness :

- Work closely with delivery teams to ensure smooth project transitions from implementation to AMS support.

- Validate operational readiness, support processes, documentation, and governance before go-live.

- Support knowledge transfer activities and ensure adherence to delivery standards.

Continuous Improvement & Innovation:

- Identify opportunities for automation, process optimization, and service improvements.

- Drive best practices across AMS engagements and contribute to organizational knowledge sharing.

- Stay updated with SAP innovations and recommend improvements to enhance service quality.

Required Skills :

- Strong experience designing and delivering SAP Application Management Services (AMS) solutions.

- Broad functional and technical knowledge of SAP ECC and SAP S/4HANA.

- Experience with SAP Solution Manager, SAP Cloud ALM, and ITSM tools such as ServiceNow, Jira, or Remedy.

- Expertise in designing support models, SLAs, KPIs, governance frameworks, ticket management processes, and automation strategies.

- Experience in presales, solution estimation, proposal creation, and commercial discussions.

- Strong understanding of transition planning, delivery readiness, and operational support models.

- Excellent communication, presentation, stakeholder management, and customer-facing skills.

- Ability to manage multiple engagements simultaneously while meeting tight timelines.

Preferred Qualifications :

- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

- SAP certifications in S/4HANA, SAP Solution Manager, or SAP Cloud ALM are an added advantage.

- Experience working with global clients and large-scale enterprise SAP support engagements.