Job Description : SAP Functional Consultant Plant Maintenance (PM) & Customer Service (CS)

Location : Pune / Bangalore (Flexible / Hybrid)

1. Role Summary :

We are looking for an experienced SAP Functional Consultant specialising in Plant Maintenance (PM) and Customer Service (CS) to support and drive implementation, rollout, and application support engagements. The consultant will be responsible for end-to-end SAP delivery across SAP ECC and S/4HANA (HANA-based) landscapes, ensuring alignment with business processes, optimisation of asset management and service operations, and seamless integration with related modules.

2. Key Responsibilities :

A. Implementation & Project Delivery :

- Lead and contribute to end-to-end SAP PM/CS implementations, rollouts, and enhancements

- Conduct fit-gap analysis, business workshops, and blueprinting sessions

- Configure SAP PM and CS modules, including preventive, corrective, and breakdown maintenance, notifications, work order management, service orders, warranties, service contracts, and billing

- Drive integration with MM, SD, FI, and PP modules

- Support data migration, testing cycles (Unit, SIT, UAT), and cutover activities

- Participate in SAP S/4HANA transformation or migration initiatives

B. Application Support (AMS) :

- Provide L2/L3 support for incidents, service requests, and problem management

- Perform root cause analysis (RCA) and implement long-term fixes

- Manage ticket lifecycle and SLA adherence in line with ITIL processes

- Drive continuous improvement initiatives to reduce recurring issues

- Support change requests, enhancements, and minor developments

C. Business Process & Functional Expertise :

- Analyse and optimise Enterprise Asset Management (EAM) and service execution processes

- Translate business requirements into functional specifications (FS) and solution design

- Work closely with technical teams on RICEFW developments

- Ensure solutions align with industry best practices and SAP standards

D. Field Service & Spare Parts Management :

- Demonstrate exposure to Field Service Management (FSM) processes, including field technician scheduling, dispatching, and service execution

- Integration with external FSM solutions (e.g., ServiceMax or equivalent platforms)

- Manage service lifecycle processes, including service order execution, spare parts management, returns, reverse logistics, repair, refurbishment, and replacement cycles

- Ensure seamless integration between PM/CS and inventory/logistics processes (MM/SD)

E. Testing, Documentation & Governance :

- Prepare and maintain key deliverables: Functional Specifications (FS), configuration documents, test scripts, and user manuals

- Participate in testing cycles (Unit, SIT, UAT) and defect resolution

- Ensure compliance with governance standards, audit requirements, and documentation practices

3. Required Skills & Experience :

Functional Skills :

- Strong hands-on experience in SAP Plant Maintenance (PM) and SAP Customer Service (CS)

- Good understanding of Enterprise Asset Management (EAM) and end-to-end service lifecycle processes

Integration & Cross-Module Knowledge :

- Strong integration exposure with MM (Inventory), SD (Billing), and FI (Costing)

Technical / System Exposure :

- Experience in SAP ECC 6.0 and SAP S/4HANA (HANA-based systems) (mandatory)

- Exposure to IDOCs, Interfaces, SAP Solution Manager, and ticketing tools (ServiceNow, JIRA)

Project Experience :

- Minimum 12 end-to-end SAP implementation/rollout projects

- Strong experience in AMS/support environments (L2/L3)

4. Soft Skills :

- Strong stakeholder management, communication, analytical, and problem-solving capabilities

- Ability to work in cross-functional and distributed teams

5. Preferred Qualifications :

- SAP certification in PM or CS modules

- Exposure to S/4HANA migration or RISE programs

- Knowledge of ITIL-based support models

- Experience in integration with FSM tools (ServiceMax / equivalent)

6. Key Success Criteria :

- Ability to independently own PM/CS workstream delivery

- Strong balance between implementation and support responsibilities

- High-quality deliverables, documentation, and stakeholder satisfaction