Experience : 3 to 5 years.

Role Overview :

ServiceNow Developer is responsible for designing, building, and maintaining solutions on the ServiceNow platform by developing custom applications, workflows, and integrations using JavaScript and web services.

Key Responsibilities :

- Must have worked on ServiceNow Ticketing System in a Developer role.

- Should have experience in ServiceNow Integration with middleware platforms, monitoring tools, and building custom solutions.

- Develop integrations with other systems and applications using ServiceNow's web services and APIs.

- Write custom scripts and business rules in JavaScript to add dynamic behavior to workflows and applications.

- Configure the platform, including forms, lists, and reports, to improve user experience and functionality.

- Should be smart enough to analyze the business opportunity, find opportunity to automate, and adopt AI.

- Should be familiar with ITIL process and concept.

- Familiarity with ServiceNow products Virtual Agent, Now Assist and Integration Hub.

- Should do testing and validation.

- Should have clear understanding about deployment of changes.

- Find opportunities for automation and ROI by looking at the history of tickets and SOPs.

- Create comprehensive documentation.

Must Have :

- Advanced proficiency in JavaScript, Glide scripting, Business Rules, and UI policies.

- Solid background in data structures, algorithms, object-oriented design, design patterns, and performance/scalability optimization.

- Practical experience in integrating Agentic AI for automated decision-making and workflow orchestration.

- Proven hands-on skills in REST/SOAP API integrations and working with external AI models.

Good to have :

- ServiceNow Certified System Administrator/Application Developer.