Lead ServiceNow Developer - ITOM Module

Description :

Role Overview :

We are seeking an experienced Lead ServiceNow Developer to drive the design, development, and implementation of scalable ServiceNow solutions.

The ideal candidate will have deep expertise in the ServiceNow platform, strong leadership capabilities, and the ability to collaborate with stakeholders to deliver high-quality digital workflows and enterprise solutions.

Key Responsibilities :

- Lead the design, development, and deployment of ServiceNow solutions across various modules

- Architect scalable and efficient solutions aligned with business requirements

- Collaborate with stakeholders to gather, analyze, and translate requirements into technical solutions

- Customize and configure ServiceNow applications, workflows, and integrations

- Oversee platform upgrades, enhancements, and performance optimization

- Ensure adherence to best practices, coding standards, and governance policies

- Lead and mentor a team of ServiceNow developers and administrators

- Conduct code reviews and ensure high-quality deliverables

- Integrate ServiceNow with third-party systems using APIs and middleware

- Drive automation and continuous improvement initiatives

Required Skills & Qualifications:

- 10+ years of overall IT experience with significant hands-on experience in ServiceNow development

- Strong expertise in ServiceNow modules such as ITSM, ITOM, HRSD, or CSM

- Proficiency in JavaScript, Glide API, and ServiceNow scripting

- Experience with ServiceNow integrations (REST, SOAP, MID Server)

- Strong understanding of ServiceNow architecture and data model

- Experience with Flow Designer, UI Policies, Business Rules, and Client Scripts

- Familiarity with Agile/Scrum methodologies

- Excellent problem-solving and analytical skills

- Strong communication and stakeholder management abilities