Basic Qualifications :

- Bachelor`s degree in computer science, Information Systems, Engineering, or a related field

- 7+ years of hands-on Salesforce development experience, including demonstrated leadership or lead ownership

- Strong expertise in Apex, Lightning Web Components (LWC), Flows, and declarative automation tools

- Advanced proficiency in SOQL, including query optimization, complex queries, and performance tuning

- Proven experience managing Salesforce release cycles and driving feature adoption

- Solid understanding of Salesforce security architecture, including profiles, permission sets, and sharing models

- Hands-on experience with API integrations (REST/SOAP) and event-driven architectures

- Strong knowledge of platform performance optimization, scalability, and governor limits

- Experience driving technical debt reduction and platform modernization initiatives

- Demonstrated ability to lead, mentor, and manage multiple priorities in an Agile environment

- Excellent communication, collaboration, and problem-solving skills

Required Certifications :

- Salesforce Certified Platform Administrator OR Salesforce Certified Platform App Builder

- Salesforce Certified Platform Developer I

- Salesforce Certified Service Cloud Consultant

Years of Experience :

- 7+ Yrs. Salesforce with Apex, LWC and Flows

- 3+ Yrs. Service Cloud

- 3+ Yrs. API Integrations

Duties & Responsibilities :

- Partner with Solution Architects and Service Cloud stakeholders to design scalable, customer-centric solutions

- Translate Service Cloud capabilities (Case Management, Omni-Channel, CTI, Knowledge, Entitlements, SLAs) into detailed technical implementation plans

- Hands-on Developer to lead end-to-end delivery for distributed Salesforce development teams, ensuring alignment with platform best practices

- Own technical design decisions across Apex, LWC, Flows, integrations, and Service Cloud configurations within architectural guardrails

- Drive implementation of key Service Cloud capabilities, including Omni-Channel routing, case lifecycle management, and automation frameworks

- Mentor developers on Service Cloud design patterns, automation strategies (Flow vs. Apex), and performance optimization

- Enforce engineering excellence through code reviews, design validations, and adherence to scalability, quality, and governance standards

- Coordinate cross-team development activities, remove blockers, and ensure consistent sprint execution in Agile environments

- Communicate delivery progress, risks, dependencies, and technical trade-offs to stakeholders and leadership

- Collaborate with Product and business teams in backlog grooming, solution design discussions, and demos

- Ensure platform stability through proactive monitoring, incident resolution, root cause analysis, and continuous improvement

- Partner with DevOps teams to support CI/CD pipelines, release management, and environment strategies