Key Result Areas (Key Performance Indicators) :

- End-to-End Delivery Accountability : Own successful delivery of all critical IT initiatives and programs, ensuring adherence to scope, timelines, quality standards, and budgets.

- IT Operations & Service Stability : Ensure reliable, secure, and efficient IT operations across plants and corporate functions with defined service levels and minimal disruption.

- Business & Plant Alignment : Drive alignment between IT delivery and business / plant priorities through close engagement with senior stakeholders and operational leadership.

- Stakeholder, Governance & Escalation Management : Lead governance forums, provide executive-level reporting, manage risks and dependencies, and handle critical escalations effectively.

- Vendor & Commercial Management : Govern vendors and partners to ensure SLA compliance, delivery quality, cost optimization, and commercial effectiveness.

- Risk, Compliance & Audit Assurance : Ensure adherence to ITGC, ITAC, cybersecurity, and regulatory requirements; support audits and ensure timely closure of observations.

- Continuous Improvement & Operational Excellence : Drive standardization, automation, and continuous improvement initiatives to enhance delivery predictability and operational efficiency.