Roles & Responsibility:

STRATEGIC / TACTICAL:

- Lead and represent the BY CC towards the GCM account, ensuring alignment on priorities, expectations, and delivery plans.

- Drive the internal BY CC organization around GCM securing resources, planning activities, managing timelines, and coordinating workstreams linked to the account.

- Collaborate with Local IT Business Partner CL IT organization to jointly support the GCM, align on priorities, and ensure combined delivery.

- Represent the BY CC for GCM matters toward other Global IT teams (e.g., EDI, Integrations, Automation, Architecture, Security), ensuring clarity on responsibilities and dependencies.

- Ensure BY CC uses the right architecture, templatized approaches, and standardized solutions by collaborating closely with the BY CC Core team.

- Build and maintain a strong relationship with the GCM team; drive proactive collaboration, early alignment, and shared ownership of outcomes.

- Represent BY CC toward Operations and the customer ensuring transparent communication, aligned deliverables, and mutual understanding of scope, timelines, requirements, and constraints.

GOVERNANCE:

- Ensure all requirements are properly translated into Change Requests (CRs) or projects with clear scopes, documented assumptions, and High-Level Estimates (HLEs).

- Control scope, manage scope creep, and ensure delivery stays within agreed HLE boundaries.

- Ensure governance compliance for architecture, solution templates, development standards, documentation, and operational handover requirements.

- Maintain financial transparency across internal and external resource usage for all GCM-related work.

- Escalate risks, blockers, and critical decision points to the Head of BY CC or relevant management in a timely and structured manner.

- Adhere to the global and regional governance guidelines defined for all IT solutions and in particular the once in the logistics area.

RESEARCH AND EXPAND THE TOOLBOX FOR WMS SOLUTIONS:

- Research new opportunities for increasing productivity and growing profit within the function of WMS systems.

- Communicate and collaborate with the BY WMS Core Lead, BY WMS Delivery Lead & Director BY WMS on future functionality as market trends/demands are presented.

- Collaborate with the Core & Delivery teams in delivering those functionalities.

EXECUTION:

- Organize and oversee all BY CC workstreams connected to GCMincluding solution design, build streams, rollouts, improvements, and escalation handling.

- Act as the BY CC lead in calls, meetings, and workshops involving the GCM account, Operations, customer representatives, and IT stakeholders.

- Support the BY CC Support team by helping prioritize issues, ensuring rapid stabilisation, and driving preventive actions to reduce recurring GCM-related incidents.

- Ensure the design and delivery of supportable, easy-to-use, stable solutions that follow BY CC standards and best practices.

- Coordinate with BY CC Core to ensure architectural consistency, templatization, and adherence to implementation guidelines.

- Secure on-time, in-budget delivery of all BY CC commitments for the GCM account.

- Provide structured progress reporting to the Head of BY CC / relevant leadership.

- Ensure consistent reporting and coordination with peers managing other GCM accountsharmonizing approach, templates, KPIs, and communication methods.

- Participate in weekly BY CC management meetings and contribute to organizational improvements, knowledge sharing, and best-practice alignment.

- Act as interface between the demand functions and IT solutions to ensure internal and external customer requirements are met.

- Secure on-time creation of technical solutions, internal developments.

- Analyze customer requirements, recommend, project manage & manage the implementation of IT solutions in collaboration with business owner/account manager.

- Coordinate information & activities to ensure customer satisfaction in delivering warehouse management solutions.

- Collaborate with regional project management team to manage time/resources and successfully deliver IT warehouse systems services.

- Create and deliver in person or by teams presentations/demos on how IT enables warehouse solutions.

- Identify gaps and/or shortcomings of DSV warehouse applications based on owns observations, knowledge, customers requirements and competitors systems. Pro-actively discuss these improvement opportunities with the global WMS teams in both Core and Support areas and where appropriate participate in continous improvement projects related to DSVs standard warehouse solutions.

- Support head of department with ad-hoc IT projects as required.