Apex IT is a global consulting firm that provides award-winning services to transform the customer, employee, and student experiences. Since 1997, Apex IT our Salesforce and Oracle experts have provided a full range of enterprise solutions including CRM and related applications that support sales, marketing, and service; financial reporting; HR; and Business Intelligence. As a remote company, we have top talent all over the United States and India and are continuously growing. We provide our team with a flexible work-life balance in addition to the traditional benefits.

Job Summary:

Apex IT India is looking for a Management Consultant in Oracle CX space, willing to contribute and manage challenging tasks.

Duties/Responsibilities:

- Configure and implement Oracle Fusion Service Cloud modules.

- Customize Service processes using Application Composer and Redwood UI.

- Develop and maintain Groovy scripts, page customizations, and business rules.

- Configure Knowledge Management, Service Requests, Work Queues, and Case Management.

- Design and develop OTBI/BIP reports and dashboards.

- Collaborate with business users to gather requirements and deliver solutions.

- Support testing, deployments, and post-production activities.

Required Skills:

- Strong experience in Oracle Fusion Service Cloud.

- Hands-on experience with Application Composer, Groovy, and Redwood UI.

- Knowledge of OTBI/BIP Reports.

- Experience with Oracle Fusion Security and Roles.

- Good understanding of Service Request lifecycle and business processes.

- Excellent communication and stakeholder management skills.

Position Type and expected hours of work:

Full Time/Permanent and 40 hours per week.

Required Education and Experience:

Any Graduate. Minimum 3 years of relevant experience in Oracle CX / Oracle Sales Cloud.