Role Overview :

We are looking for an experienced Senior Business Analyst to lead business analysis activities for global Joiner, Mover, and Leaver (JML) processes. The role will partner with HR, IT, Identity & Access Management (IAM), Security, Compliance, and Operations teams to deliver process improvements, digital transformation initiatives, and technology solutions that enhance employee lifecycle management.

Business Analysis & Requirements Management :

- Lead requirement gathering workshops and stakeholder interviews across HR, IT, Security, and Business functions.

- Analyze and document end-to-end JML business processes and workflows.

- Translate business requirements into detailed user stories, functional specifications, and acceptance criteria.

- Facilitate business process mapping, gap analysis, and impact assessments.

- Ensure alignment between business objectives and technology solutions.

JML Process Transformation :

- Drive standardization and optimization of onboarding, employee movement, and offboarding processes.

- Identify opportunities for automation and self-service capabilities.

- Support global transformation programs focused on workforce lifecycle management.

- Define future-state processes and operating models.

Stakeholder Management :

- Act as the primary liaison between business teams and technical delivery teams.

- Collaborate with Business, End Markets, IT Stakeholders, BAU Teams etc.

- Manage senior stakeholder expectations and facilitate decision-making.

- Present recommendations, business cases, and progress updates to leadership.

Reporting & Continuous Improvement :

- Define KPIs and success metrics for JML operations.

- Analyze operational performance and identify process improvement opportunities.

- Produce executive-level reporting and dashboards.

- Drive continuous improvement initiatives across employee lifecycle processes.

Required Skills & Experience :

- 8+ years of Business Analysis experience in large enterprise environments.

- Strong experience supporting Joiner, Mover, Leaver (JML) processes.

- Experience working with global HR and IT stakeholders.

- Strong expertise in requirements elicitation, process mapping, and solution design.

- Experience with Agile and Waterfall delivery methodologies.

- Excellent stakeholder management and communication skills.

- Strong analytical, problem-solving, and facilitation abilities.

Tech Stack & Tools :

- Service Now

- Saviynt

- Microsoft Entra ID (Preferred)

- Active Directory (Preferred)

Preferred Skills :

- Understanding of Identity & Access Management (IAM) processes.

- Experience working in global and regulated environments.