L3 Support Engineer - Intune

Description :

The role focuses on resolving complex deployment failures, policy conflicts, update issues, identity/authentication problems, and endpoint performance incidents.

L3 collaborates with security, infrastructure, and identity teams, supports change and release processes, ensures stability of endpoint services, and guides L1/L2 teams. This role does not perform deployments but must have strong expertise to support and troubleshoot them.

Mandatory Skills :

- Expertise in Windows OS, endpoint performance analysis, event logs, and crash diagnostics.

- Strong understanding of Azure AD / Entra ID, MFA, SSO, Hybrid Join, Conditional Access.

- Advanced troubleshooting of network, VPN, DNS, certificate and authentication issues.

- Experience with security & compliance tools : Defender/EDR, BitLocker, WDAC/AppLocker.

- Skilled in performance monitoring using tools like SolarWinds, Intune Analytics, Log Analytics, KQL.

- Knowledge of Saviynt for identity/access-related escalations.

- Strong understanding of ITIL processes - Change Management & Release Management.

- Ability to perform RCA, resolve high-impact incidents, and support escalations from L1/L2.

- Experience with asset/inventory tools such as Snow.

- Knowledge of change management and release management processes for enterprise environments.