L3 Maximo Support Engineer

L3 Maximo Support Engineer

Job Description :

- Analyze and resolve complex technical issues, identifying root causes and applying longterm fixes.

- Develop and implement Maximo configurations, automation scripts, escalations, workflows, BIRT reports and custom MBO classes.

- Handle integration issues with external systems using REST/SOAP APIs, WebSphere, and middleware tools.

- Collaborate with L1/L2 support teams to review escalated issues and avoid recurring problems.

- Participate in incident, problem, and change management processes.

- Work with business stakeholders to understand requirements and translate them into technical solutions.

- Perform code reviews, ensure adherence to best practices, and maintain technical documentation.

- Document technical solutions, user guides, and support handover materials.

- Ensure SLAs are met and support incidents are tracked and resolved using ITSM tools like ServiceNow or Remedy.

- Development and Modify Oracle Store Procedure, Triggers & Schedules

- Develop Complex SQL Queries