About the Role :

We are looking for an Application Manager - Salesforce to join our team. In this role, you will support and maintain Salesforce environment, which is the central CRM system used by our commercial and support teams.

Key Responsibilities :

- Support the daily operation of Salesforce environment as our main CRM platform.

- Respond to Salesforce-related questions, requests, and issues from stakeholders across Sales, Marketing, Customer Success, Finance, and other business teams.

- Manage, track, and update support tickets in Jira, ensuring timely and clear communication with stakeholders.

- Troubleshoot user issues, investigate root causes, and coordinate resolution with internal teams.

- Support user management, data quality, basic configuration, reporting, and process-related requests in Salesforce.

- Document in Confluence solutions, processes, known issues, and user guidance to improve knowledge sharing and reduce repeated requests.

- Collaborate closely with colleagues in Germany and other international locations to understand business needs and priorities.

- Help identify opportunities to improve Salesforce usability, data consistency, and business process efficiency.

- Ensure requests are handled professionally, accurately, and in line with agreed priorities and service expectations.