L2 Windows & Active Directory Support Engineer - Incident & Problem Management

Description :

Key Responsibilities :

- Troubleshoot escalated Windows and Active Directory issues

- Manage and maintain DNS, DHCP, and Group Policy Objects (GPOs)

- Perform patching, backups, and restores

- Support server builds, upgrades, and maintenance activities

- Handle incident, problem, and change management activities

- Coordinate with L3 teams for complex issues and RCA

- Maintain operational documentation and SOPs

Required Skills :

- Hands-on expertise in Active Directory, DNS, DHCP, and GPOs

- Experience with patch management and backup solutions

- Knowledge of ITIL processes and ticketing tools

- Strong troubleshooting and analytical skills

- Good communication and collaboration skills