L2 Java Support Engineer

Job Title : Java L2 Support.

Location : Hyderabad, India.

Experience Required : 5+ Years.

Work Model : Rotation-based 24x5 coverage.

Job Summary :

Key Responsibilities :

L2 Support (Core Services) :

- Handle support requests independently; escalate to onshore L3 team only when necessary.

- Track and document all issues, including resolution steps and follow-ups.

- Lead weekly Wednesday morning on-call reviews, ensuring proper hand-offs and follow-ups.

- Handoff unresolved issues to the next shift at end of day.

Development :

- Participate in scrum meetings and project discussions during US overlap hours.

- Take ownership of assigned development tasks and ensure seamless cross-shift communication.

Maintenance :

- Coordinate and communicate effectively with onshore points of contact.

Business Knowledge :

- Join business discussions during overlap with US first shift when appropriate.

Key Skills :

Primary Technical Skills :

- Relational Databases (e.g., MySQL, PostgreSQL).

- GitHub (version control and collaboration).

Secondary/Preferred Skills :

- Kafka, MongoDB.

- Snowflake (optional).

Soft Skills :

- Self-starter with the ability to work independently.

- Proactive issue resolution and collaborative approach.

- Organized with attention to detail.

Shift Requirements :

- Flexibility to adjust to shift hand-offs and overlap meetings with US-based teams.