L1 Windows & Active Directory Support Engineer

Description :

We are looking for a Windows & AD Support Engineer (L1) to provide first-level support for enterprise Windows Server environments.

The role focuses on system monitoring, basic troubleshooting, and handling standard Active Directory requests.

Key Responsibilities :

- Monitor Windows servers and infrastructure in a 247 environment

- Respond to alerts and incidents as per defined SLAs

- Perform basic troubleshooting of Windows Server issues

- Handle Active Directory user and group management

- Perform password resets and access-related requests

- Log, update, and close tickets using ITSM tools

- Escalate unresolved issues to L2/L3 teams

- Follow ITIL processes for incident and request management

Required Skills :

- Basic knowledge of Windows Server 2012/2016/2022

- Understanding of Active Directory concepts

- Basic knowledge of DNS and DHCP

- Awareness of ITIL processes

- Good communication and documentation skills

- Willingness to work in rotational shifts