KPMG - Kafka Developer - ServiceNow ITOM

Role Overview :

We are seeking a highly skilled Kafka Developer with deep expertise in ServiceNow ITOM to join our engineering team in Bangalore. In this role, you will be responsible for architecting and maintaining robust, event-driven data pipelines that bridge the gap between complex cloud infrastructure and ServiceNow's IT Operations Management suite.

You will collaborate closely with cross-functional DevOps and SRE teams to ensure seamless event ingestion, processing, and correlation, directly impacting the stability and observability of our enterprise-grade services. By building scalable integration layers, you will empower our stakeholders to achieve real-time visibility into infrastructure health, ultimately driving faster incident resolution and operational excellence across the organization.

Key Responsibilities :

- Develop custom integration scripts and connectors to map infrastructure events into actionable ServiceNow alerts, ensuring accurate incident management.

- Optimize event-driven architectures to reduce latency and improve data reliability for critical monitoring workflows.

- Partner with infrastructure teams to troubleshoot data flow bottlenecks, ensuring high availability and performance of the event pipeline.

- Maintain comprehensive documentation for integration patterns and data schemas to support long-term system scalability and knowledge sharing.

Required Skills & Experience :

Core Technical Expertise :

- Strong hands-on experience with ServiceNow ITOM (Event Management mandatory).

- Strong hands-on experience with Confluent Kafka (cluster setup, configuration, operations).

- Experience in event-driven architecture and real-time data streaming.

Integration & Development :

- Experience building integrations using Webhooks, REST APIs, IntegrationHub.

- Ability to develop integration components using Python / Java (preferred) or equivalent scripting.

Kafka & Streaming Ecosystem :

- Strong Experience in defining and building Kafka topics, partitions, consumer groups.

- Strong Experience in defining and building Kafka Connect and connectors.

- Strong Experience in defining and building Schema management (Avro/Protobuf) (good to have).

- Strong Experience in defining and building Producers and Subscribers for Kafka topics.

- Experience in real-time event processing and transformation.

ServiceNow ITOM Capabilities :

- Strong knowledge of event ingestion, alert lifecycle, correlation.

- Strong knowledge of CMDB, Service Mapping, and CSDM alignment.

- Experience in event tuning and operational optimization.

Monitoring & Observability Integration :

- Proven experience integrating with tools such as Dynatrace, SolarWinds, Azure Monitor, Aternity, ThousandEyes.

Cloud & Platform :

- Exposure to Kubernetes / Docker deployments.

- Exposure to Cloud platforms (Azure preferred).