Kapture CX - Project Manager - AI Delivery

Description :

At Kapture CX, we are looking for a Project Manager - AI Delivery in our AI Delivery team.

Who are we :

Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations. Over a thousand clients across 18 countries have used Kaptures products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, Bigbasket, Meesho, Airtel Payments Bank and Cathay Pacific. Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation.

Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.

What is this role all about :

As a Project Manager - AI Delivery, you will lead the end-to-end execution of cutting-edge AI projects for enterprise clients. You will be at the forefront of delivering LLM-powered chatbots, voicebots, and conversational AI solutions that transform how customers engage with brands.

Sounds interesting :

Here's a more detailed description of what you will do in this role :

- You will own end-to-end delivery of AI and LLM-based projects including conversational AI, chatbots, and voicebots for enterprise clients.

- You will act as the primary point of contact for customers, managing expectations, timelines, and outcomes across the project lifecycle.

- You will translate business requirements into actionable delivery plans, coordinating closely with product, engineering, and AI teams.

- You will leverage LLM tools such as ChatGPT, Claude, Gemini, Notebook LLM, and others to design, test, and optimize AI-driven solutions.

- You will ensure high-quality, on-time delivery while driving adoption and long-term success of AI implementations.

This is a Bangalore-based role. We work five days a week from the office, as we believe in-person interactions fuel innovation and agility.

What does success look like in this role :

You consistently deliver AI projects on time, exceed client expectations, and help enterprises unlock real business impact through scalable AI and automation.

What would make you a good fit for this role :

Here Are The Basic Requirements :

- You have 3-6 years of overall experience, with a minimum of 2+ year in AI delivery.

- You have hands-on experience delivering AI projects such as LLM-based chatbots, voicebots, and conversational AI solutions.

- You have strong customer handling skills, managing end-to-end project delivery in a client-facing environment.

- You have experience working in fast-paced startups, preferably in companies in AI/SaaS environments.

What are the most critical skills for this role :

- You are proficient in LLM tools and platforms such as ChatGPT, Claude, Gemini, Notebook LLM, etc., and have actively used them in live projects.

- You excel at AI project execution, including scope management, timelines, stakeholder coordination, and delivery quality.

- You have strong communication and stakeholder management skills, enabling you to align business needs with technical solutions.

- You are highly organized and capable of driving multiple AI initiatives simultaneously in a dynamic environment.

You Will Have An Advantage If You :

- You have followed traditional project management practices (Agile, Scrum, or similar frameworks).

- You have led or managed teams, mentoring project members and ensuring delivery excellence.

- You have worked on enterprise-scale AI deployments across industries.

- You bring exposure to pre-sales support, solution design, or product collaboration in AI-driven platforms.

Why should you be interested :

- The opportunity to work on cutting-edge AI and LLM technologies shaping the future of customer experience.

- Direct ownership of high-impact enterprise AI projects with global clients.

- A chance to grow in a fast-scaling B2B SaaS organization with strong learning and leadership exposure.

- A collaborative environment where your ideas, execution skills, and AI expertise truly make a difference.