Product Integration Engineer

Who we are?

Kaleidofin is a fintech focused on the mission to build a digital ecosystem ensuring finance for everyone, everywhere. We provide the ki credit platform, combining credit health assessment (ki score), middleware rails and best-in-class risk management (ki view) to enable the financial ecosystem to serve customers better. Via credit health scores for impactful finance and innovative debt structures to scale, Kaleidofin is driving towards its goal to unlock access to tailored finance for women, agri and nano entrepreneurs in India, Bangladesh and East Africa and expanding. The platform has unlocked debt capital of cumulatively more than USD 3 billion for more than 5 million customers and small enterprises working in the informal economy.

Over the years, Kaleidofin has raised capital of USD 42 million from marquee investors, including Rabo Partnerships, the Bill & Melinda Gates Foundation, the Michael & Susan Dell Foundation, Oiko Credit, Flourish, Omidyar Network, Blume Ventures, Bharat Fund and IDH Farm fit Fund who share our commitment to financial inclusion and impact.

Kaleidofin has received exceptional international recognition in being featured as one of only six Indian companies on the Forbes 100 To Watch in Asia list and in being selected to present at the United Nations General Assembly Special Task Force. The company won the Amazon AI Conclave award for Fintech, was one of only ten startups chosen for Google LaunchPad Accelerator program in 2019 and was recognized as Indias Most Innovative Wealth, Asset and Investment Management Service/Product by IAMAI. Kaleidofin won the Swanari TechSprint 2023 organized by the RBI Innovation Hub, was recognized as a finalist in IFTA 2023 for Best Use of AI in Fintech, as a finalist at the prestigious Global SME Finance Awards 2024 hosted by the SME Finance Forum and IFC. Moreover, Kaleidofin emerged as a winner at the prestigious G20 TechSprint 2024 - Technology for the Planet.

Kaleidofin aims to become a leading player in enabling finance for everyone, everywhere. We also invest in culture and team growth, reflective in our selection as a Great Place to Work for multiple years.

What you'll do?

- Providing support to our partners in isolating, diagnosing, reproducing, and fixing technical issues in a timely manner.

- This role requires you to identify and root cause of product defects and offer a quick resolution in collaboration with our developers if necessary.

- Works directly with developers, partner, and internal teams on pre-integration/post-integration issues to provide technical support, consulting and best practices.

- Addressing technical queries on APIs, SFTP set-up & other product configurations.

- Communicates technical issues to partners and internal departments.

- Provide timely resolution to our partner and assist them with Level 1 support with product knowledge and technical troubleshooting skills.

- Enhance the overall experience of our partners by providing support for technical issues.

- Analyzing logs so you can spot common trends and underlying problems and escalate it to the product team in a timely manner.

- The candidate will be suitably well versed with the appropriate information security responsibilities for the role and is responsible for adhering to them.

Key Responsibilities :

- Understanding partners' business use case.

- Describing Kaleidofin products to partners. (Presales/Postsales calls for clients). Product demo/docs walkthrough.

- Handling partner tech queries on email, live chat & calls.

- Handling/debugging merchants Integration issues. (All Kaleidofin products including SFTP set-up, APIs, SDKs etc. etc.)

- Owning the support documentation initiative & ensure that integration documentation is up to date.

- Conducting in-depth analysis for every issue before reaching out to any cross-functional teams for further support.

Who you need to be?

- 4 to 5 years of experience handling clients for different API integrations from reputed fintech companies.

- FinTech experience is a must.

- To explain complex information in simple, clear terms to non-IT personnel.

Additional skills required :

- Ability to deal with complex issues.

- Logical thinker

- Good analytical and problem-solving skills.

- Up-to-date technical knowledge.

- An in-depth understanding of the product and process.

- Good interpersonal and customer care skills.

- Accurate records keeping.

- Excellent communication skills. Proficiency in English (both written and verbal)

- Experience in web development in one or more of the following : Java, JavaScript, C, C++, C#, VB.NET, PHP, or Python will be an added advantage.

- Hands on experience with at least one programming language. Database queries (using SQL etc.)

- Should be able to read & understand different types of APIs in JSON, XML & other formats and should be able to use & prepare postman collections for different APIs and help the partners integrate with these APIs.

- Any Bachelor's degree (Technical degree preferred).

Job location : Bangalore