Project Delivery & Execution :

- Plan, manage, and execute complex software delivery projects across SaaS, on-prem, and hybrid environments.

- Own scope, schedule, cost, quality, and customer expectations.

- Ensure predictable planning, milestone adherence, and delivery readiness.

- Proactively identify risks, dependencies, and blockers with mitigation plans in place.

- Run regular review calls, Steering Committee meetings, Work Group meetings and other ad-hoc meetings for project governance.

Customer & Stakeholder Management :

- Act as the primary customer-facing delivery leader for all assigned projects.

- Conduct project kick-offs, facilitate requirement workshops, weekly governance meetings, and sign-off cycles.

- Manage communication across internal and external stakeholders, including leadership.

- Handle escalations with data-driven responses and rapid recovery planning.

Governance & Reporting :

- Maintain delivery documentation : PID/Project Charter, RAID logs, project plans, WBS, dashboards.

- Drive adherence to PSG / SEPG frameworks, tools, templates, and compliance standards.

- Publish weekly dashboards covering schedule variance, risk heatmaps, RAG status, and utilization.

- Manage project financials including budget, effort, burn rate, margins, change requests, and billing alignment.

Leadership & Collaboration :

- Lead cross-functional teams across engineering, QA, architecture, cloud operations, and UI/UX.

- Promote a culture of accountability, transparency, and continuous improvement.

- Champion Agile and hybrid delivery methodologies.

Commercial Awareness :

- Scope management and change control; ensure CR processes are followed.

- Work closely with Sales/Pre-sales for estimations and solution alignment.

- Ensure on time revenue recognition and profitability of projects and prevent scope creep.

Required Skills & Experience :

- 8 - 12 years of experience in project management in software product / SaaS companies.

- Strong expertise in Agile (Scrum/Kanban) and hybrid delivery models.

- Hands-on experience with Jira, Confluence, Azure DevOps, MS Project, or similar tools.

- Proven track record delivering multi-stakeholder, multi-release implementations.

- Strong knowledge of SDLC, cloud concepts (AWS/Azure/GCP), API workflows, and enterprise integrations.

- Excellent communication, stakeholder influence, and conflict-management skills.

- Experience managing distributed teams across geographies.

Preferred Qualifications :

- PMP / PRINCE2 / CSM / PMI-ACP.

- Experience working in ideally Logistics domain or BFSI, HealthTech, ERP, GovTech, or Enterprise SaaS verticals.

- Exposure to product-driven and customer-led environments.