- Implementation and optimization of ServiceNow Event Management, including Event Rules, Alert Rules, Impact Mapping, and CMDB integrations.

- Design and maintain integrations with event sources (e.g., Dynatrace, Microsoft SCOM, etc.) using MID Servers, APIs, and connectors.

- Develop and refine alert correlation logic and actionable notifications to support IT operations.

- Collaborate with Incident, Problem, and Change Management teams to ensure seamless process alignment.

- Establish monitoring dashboards, KPIs, and reporting for event and alert management.

- Drive the adoption of Service Operations Workspace and enhance user experience.

- Support automation of event response using ServiceNow Orchestration and playbooks.

- Provide SME-level support, troubleshooting, and continuous improvement of the Event Management capability.

- Ensure alignment with ITOM, AIOps, and CMDB strategies for holistic IT visibility.

- Maintain documentation, including architecture diagrams, knowledge articles, and SOPs.

Required Qualifications :

- 5+ years of experience in IT Operations, Event Management, or Monitoring.

- 3+ years of hands-on experience with ServiceNow Event Management.

- Strong knowledge of integrating monitoring tools (e.g., Dynatrace, SCOM) with ServiceNow.

- Solid understanding of CMDB data model and Service Mapping concepts.

- Experience with MID Server configuration and troubleshooting.

- Proficiency in ServiceNow components: Event Rules, Alert Rules, Impact Mapping, Service Operations Workspace.

- Familiarity with ITIL processes (Incident, Problem, Change, CMDB).

- Strong analytical and problem-solving skills.

- Excellent communication and stakeholder management abilities.

Preferred Qualifications :

- ServiceNow Certified Implementation Specialist (CIS) - Event Management.

- Experience with AIOps, Predictive Intelligence, and automated remediation workflows.

- Knowledge of automation and orchestration tools (e.g., Flow Designer, IntegrationHub, PowerShell scripts).

- Experience in large-scale enterprise environments with complex IT ecosystems.