IT System Support Administrator

Duties/Responsibilities :

- Ensure timely communication regarding system incidents, enhancements, and scheduled maintenance.

- Review and remediate non-critical alerts proactively and report on operational metrics.

- Support server infrastructure including physical/virtual machines, Active Directory, monitoring, logging, and ticketing systems.

- Perform routine updates such as firmware, security patches, and platform upgrades.

- Assist in DevOps activities including promoting product code and operational changes.

- Support compliance activities related to SOC 2 and internal audits by providing documentation and evidence.

- Maintain detailed documentation of assets, processes, and procedures while identifying areas of improvement.

- Participate in vulnerability and risk management initiatives.

- Provide after-hours and weekend support during scheduled change events.

- Maintain on-call availability to respond to critical system alerts.

Required Skills & Attributes :

- Strong communication abilities (both written and verbal).

- Ability to work under pressure in a fast-paced, complex environment.

- Strong organizational and time management skills.

- High degree of integrity and accountability.

- Ability to work effectively in a distributed/global team environment.

Required Skills and Qualifications :

- 5+ years of expertise in Microsoft technologies (Windows Server, Hyper-V, IIS, SQL. )

- Server, Entra ID, Active Directory, RDS, VDI, etc.

- Hands-on experience with on-premise networked technologies and ITIL/Agile/SOC 2. .

- Proven ability to manage mission-critical, multi-tiered systems.

- Bachelors degree in any discipline or equivalent experience.

Preferred Skills and Qualifications :

- Familiarity with networking tools (packet capture, nmap, tracert, putty, etc.

- Proficiency in Microsoft Office Suite.

- Strong leadership, project management, and decision-making skills.

- Continuous learning mindset and ability to adapt to change.