IT Support Infrastructure Administration Analyst

Description :

Key Responsibilities & Job Functions :

- Security & Compliance : Implement security best practices, including Multi-Factor Authentication (MFA) and Conditional Access policies.

- Device Management : Configure and manage mobile devices and laptops using Microsoft Intune.

- System Maintenance : Ensure availability, performance, and security of Exchange Online, SharePoint Online, and Teams.

- Troubleshooting : Resolve technical issues related to user access, connectivity, and performance.

- Migration & Deployment : Support the migration of on-premises systems to the cloud (e.g., AD Connect, hybrid setup).

- Documentation : Maintain documentation for IT systems and provide training materials for end-users.

Required Skills and Qualifications :

- Technical Skills : Deep knowledge of M365 services (Teams, SharePoint,OneDrive, Exchange).

- Administration : Strong proficiency with M365 admin portals, Entra ID (Azure AD), and Intune.

- Scripting : Experience with PowerShell for automation.

- Certifications : Often requires certifications such as Microsoft 365 Certified : Endpoint Administrator Associate (MD-102) or Microsoft 365 Certified : Administrator Expert (MS-102).

- Problem Solving : Ability to diagnose complex connectivity and security issues.