About the Role :

We're looking for a highly skilled IT L3 Engineer with deep expertise in SaaS Operations (SaaSOps) to help manage and optimize our growing portfolio of cloud-based business applications. This role focuses on license management, cost optimization, vendor governance, and ensuring seamless SaaS operations across the organization. You'll serve as a technical and strategic escalation point, working closely with IT, Finance, and Security to ensure that all SaaS applications remain secure, cost-effective, and aligned with business goals.

What You'll Do (Responsibilities) :

- Act as the L3 escalation point for all SaaS and application-related technical issues.

- Manage the entire SaaS application lifecycle, including onboarding, configuration, access management, renewals, and deprovisioning.

- Oversee license allocation, utilization tracking, and optimization across tools such as Google Workspace, Okta, Slack, Zoom, Atlassian Suite, and Notion.

- Build and maintain operational dashboards and reports to provide visibility into key SaaS metrics track license usage, renewal dates, and spend analytics.

- Collaborate with Finance to monitor SaaS spend, forecast renewals, and negotiate license adjustments or cost-saving opportunities.

- Partner with Security and Compliance teams to ensure access governance, SSO enforcement, and MFA compliance across all SaaS platforms.

- Manage user access provisioning and deprovisioning using IdPs such as Okta or Google Identity.

- Conduct regular audits of SaaS systems to maintain security posture, license accuracy, and operational hygiene.

- Evaluate and recommend new SaaS applications based on business needs and ROI analysis.

- Maintain vendor documentation, license inventories, and process documentation for renewals and compliance tracking.

- Collaborate with stakeholders across departments to improve visibility and control over SaaS adoption and usage.

- Provide Tier 3 technical support for complex SaaS configuration or integration issues.

Who You Are (Qualifications) :

- Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent hands-on experience).

- 5+ years of experience in IT Operations or SaaSOps, managing SaaS platforms in a modern enterprise environment.

- Hands-on experience with :

a. SaaS Platforms : Google Workspace, GitHub, Okta, Slack, Zoom, Atlassian Suite, etc.

b. SaaS Management : License tracking, spend optimization, and vendor relationship management

c. Identity Providers (IdPs) : Okta, Google Identity

- Strong understanding of license utilization metrics, cost analysis, and SaaS governance frameworks.

- Proven experience implementing and maintaining SSO, MFA, and Zero Trust across SaaS tools.

- Familiarity with ITIL and ITSM frameworks for incident, change, and asset management.

- Excellent data-driven decision-making, reporting, and documentation skills.

- Strong collaboration skills - able to work closely with IT, Security, Finance, and Procurement teams.

- Proactive, detail-oriented, and capable of driving continuous improvement in SaaS management practices.