TekWissen is a global workforce management provider throughout India and many other countries in the world. The below client is a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place one that benefits lives, communities and the planet

Job Title : IT Operations Support Specialist

Location : Chennai

Work Type : Hybrid

Shift : Night Shift (Mandatory, Rotational Basis)

Position Description :

- Looking for CA7- Scheduling Analyst to support 24 X 7 operations.

- Responsible for day-to-day operations of mainframe computing facilities ensuring high availability including

- Mainframe Batch Event Monitoring & Scheduling, Mainframe Online transaction Failure Handling and Batch and first line closure of issues.

- Monitoring and Support of Mainframe Consoles.

- Understands system alerts as fix them as per documentation provided.

- Shutdown and IPL the systems upon request.

- Perform system maintenance activities upon request.

- Manage bridge calls during incidents.

- Responsible for Event management, Incident Management, Problem Management, Request Fulfillment and Knowledge Management adherence with ITSM framework

- Acknowledge Tickets and conduct quick triage, provide solution and close the ticket within SLA;

- Ensure escalation of tickets to next level according to Prose within SLA time.

- Analyze operation failures, determine root causes, develop and implement corrective actions for efficient recovery and improve system availability.

- Identify system operational and performance problems, develop & implement solution.

- To work with global teams and stakeholders including PDO, Customers, internal & external Auditors, and cross functional teams

- Participate standup meeting on daily basis and discuss operational issues

- Actively participate in the analysis and review of proposed system configuration changes/maintenance

- Focus on Process adherence, process improvements, knowledge management and Problem Management

- Support efforts on Security & Control processes and Audit comments

- Support 24/7 operations & flexible timings, Global operations support

- Excellent verbal & written communication skills

- Support Automation through Scripts (JCL and Rexx) & RPA(Pega) Co-ordinate with Console / Zos / Storage team and PDO teams to fine tune and improve any process

Skills Required :

- JES2, MVS, TSO/ISPF, JES3, IMS, CA7, IBM Utilities

Experience Required :

- Specialist Exp : 5+ experience in relevant field

Education Required :

- Bachelor's Degree

TekWissen Group is an equal opportunity employer supporting workforce diversity.