Metro Global Solution Center (MGSC) is internal solution partner for METRO, a 30 Billion international wholesaler with operations in 30 countries through 630 stores & a team of 93,000 people globally.

Metro operates in a further 10 countries with its Food Service Distribution (FSD) business and it is thus active in a total of 31 countries.

MGSC, location wise is present in Pune (India), D- sseldorf (Germany) and Szczecin (Poland).

We provide HR, Finance, IT & Business operations support to 31 countries, speak 24+ languages and process over 18,000 transactions a day.

We are setting tomorrows standards for customer focus, digital solutions, and sustainable business models.

For over 10 years, we have been providing services and solutions from our two locations in Pune and Szczecin.

This has allowed us to gain extensive experience in how we can best serve our internal customers with high quality and passion.

Strong Hands-On experience on the following technologies :

- Microsoft O365, One drive, Mail client issue

- Active Directory & Azure AD

- Virtualization & Hosting (VMware, Hypervisor)

- DNS/DHCP management

- Antivirus Crowdstrike & MS Defender

- VPN Solutions Cisco Secure Client & CISCO Check point

- SFTP & FTP solutions

- Microsoft security InTunes, MDM solutions etc.

- AZUE portal

- Meraki dashboard to manage the SDWAN, Wi-Fi and Switches.

- Experience in Infrastructure Solution designing

- Follows and deploys core Infrastructure policies, Maintain SLA and defines drives best practice standards.

- Excellent understanding of networking basics/TCP/IP.

- Planning and executing large projects like office wide hardware and/or software upgrades, replacing network equipment, migrations to new servers and special software install.

- Must have outstanding diagnostic and troubleshooting skills.

- Deep understanding of Microsoft O365

- SCCM Web server for OS deploy, Software distribution, inventory etc.

- IT security threads and variabilities

- Jira ticketing tool

- IT asset inventory

- Hands-on technical expertise, direct oversight, problem-solving leadership and participation for complex infrastructure implementation, system upgrades and operational troubleshooting

- Knowledge for BCM, disaster recovery plans and conduct testing to detect faults, minimize malfunctions, and ensure backup systems are effective.

- Working with Security and Audit/compliance team to maintain a secure & compliant IT environment and adhering to IT security policies.

- Participate the regular internal & external audits

- Should be able to handle first point escalation for all technical and process issues.

- Provide technical subject matter expertise wherever required.

- Ensure proper communication and quick resolution as a crisis manager.

- Plan and schedule Changes, Coordinating with different stakeholders.

- Bachelors degree in information technology or computer science.

- Professional certifications, MSCE, VCP, GCP, AZURE, CCNA etc.

- 6 years in IT Infrastructure & support role.

- Excellent communication and writing skills.

- At least 3 years of End user applications support experience in a professional services environment.