The Offshore IT Delivery Manager will lead the planning, execution, and delivery of IT initiatives from the India-based Center of Excellence (CoE), ensuring alignment with global business and technology objectives.

This role requires a strategic, hands-on leader capable of managing cross-functional teams across application development, infrastructure, data, and digital transformation programs. The Delivery Manager will partner closely with U.S.-based IT and business stakeholders, ensuring high-quality, on-time, and on-budget delivery.

The position demands exceptional communication skills, creative problem-solving, and proven experience managing distributed teams in a global enterprise environment. The candidate must be comfortable working in U.S. business hours (approximately 2:00 PM - 11:00 PM IST).

Key Responsibilities :

Delivery Management & Execution :

- Lead and manage multiple concurrent IT projects across application, infrastructure, and analytics domains.

- Oversee end-to-end project lifecycle - from planning and estimation to delivery, QA, deployment, and post-implementation support.

- Define and monitor KPIs, SLAs, and delivery metrics across CoE teams to ensure predictable execution.

- Ensure all projects adhere to enterprise architecture, cybersecurity, and governance standards.

- Drive effective use of Agile / Scrum / DevOps methodologies for delivery optimization.

- Manage interdependencies, risks, and change requests while maintaining delivery timelines and budgets.

Stakeholder Management & Communication :

- Serve as the primary liaison between India CoE teams and U.S. IT/business leadership.

- Conduct regular delivery reviews and provide transparent reporting on status, risks, and progress.

- Collaborate with product owners, program managers, and business users to translate requirements into actionable project plans.

- Communicate proactively and clearly across time zones, maintaining alignment between offshore and onshore teams.

- Build strong relationships with U.S.-based executives, earning trust through consistency, ownership, and delivery excellence.

People Leadership & Team Development :

- Lead a multidisciplinary team of developers, engineers, analysts, and support staff within the CoE.

- Drive resource planning, performance management, and career development across the team.

- Foster a culture of creativity, accountability, and continuous improvement.

- Identify skill gaps and collaborate with HR to implement upskilling and certification programs (Microsoft, Azure, Agile, etc.).

- Encourage knowledge sharing and best practices through CoE frameworks, playbooks, and training sessions.

CoE Operations & Governance :

- Implement and refine delivery frameworks, templates, and metrics for CoE operations.

- Standardize project delivery processes across domains (app dev, data, infrastructure, support).

- Ensure alignment of CoE outputs with global IT governance, compliance, and documentation standards.

- Collaborate with U.S. delivery managers to maintain a unified, high-performing delivery ecosystem.

- Support annual planning, budgeting, and workforce forecasting for India CoE operations.

Innovation, Automation & Continuous Improvement :

- Encourage adoption of modern delivery tools and platforms (Azure DevOps, Jira, ServiceNow).

- Identify opportunities for automation, process optimization, and AI-based delivery insights.

- Lead innovation initiatives that enhance productivity, quality, and speed-to-delivery.

- Promote a mindset of "Global Excellence, Local Innovation."

Operational & Financial Oversight :

- Track and manage project costs, utilization, and resource efficiency.

- Monitor financial performance of CoE delivery units against forecast and budgets.

- Drive cost optimization initiatives while maintaining quality and stakeholder satisfaction.

- Maintain transparency through monthly dashboards and KPI reports.

Required Qualifications :

- Education : Bachelor's degree in Computer Science, Engineering, or a related technical discipline (MBA or PMP preferred).

- Experience : 10- 15 years of experience in IT project/delivery management, with at least 5 years leading offshore or global teams.

Technical & Domain Expertise :

- Strong understanding of Microsoft technology ecosystem (.NET, Azure, Power Platform, SQL Server, M365).

- Familiarity with Agile, DevOps, and cloud-native development practices.

- Experience managing multi-technology delivery portfolios (App Dev, Infra, Data/BI, Collaboration).

- Proficiency in using project management tools (Azure DevOps, Jira, MS Project, Smartsheet).

- Knowledge of ITIL and service delivery frameworks.

- Understanding of manufacturing or industrial domain systems (ERP, MES, PLM, etc.) is a plus.

Leadership & Soft Skills :

- Excellent written and verbal communication skills - especially with U.S.-based stakeholders.

- Creative and analytical problem-solving abilities.

- Proven experience in global stakeholder management and cross-cultural communication.

- Strong team leadership, coaching, and conflict-resolution skills.

- Strategic thinker who can balance tactical delivery and long-term capability building.

Preferred Qualifications :

- PMP / PRINCE2 / Agile Certified Practitioner (PMI-ACP).

- Microsoft Certified: Azure Administrator / Solutions Architect / Power Platform certifications.

- Experience in setting up or scaling a CoE or captive IT center.

- Exposure to vendor management and hybrid team models.

- Prior experience in manufacturing, chemical, or engineering industries preferred.