Job & Division Summary :

We are seeking an experienced ADP Workforce Manager (WFM) Technical Lead & Subject Matter Expert to join our Global HR Systems team. Based in India and reporting to the Director, Global HR Systems, this role will serve as the primary technical owner and expert for the ADP Workforce Manager platform supporting employees across the EMEIA region.

This is a highly specialized, hands-on technical role responsible for the configuration, maintenance, optimization, troubleshooting, and ongoing evolution of the ADP WFM platform.

Key Responsibilities :

ADP Workforce Manager Platform Ownership :

- Serve as the primary technical Subject Matter Expert (SME) for ADP Workforce Manager across the EMEIA region.

- Own system configuration, maintenance, enhancements, upgrades, and technical governance of the platform.

- Design, configure, and maintain complex workforce management rules, including pay policies, attendance policies, absence management, accruals, scheduling rules, labor allocation, and exception management.

- Evaluate system performance and proactively identify opportunities to improve functionality, user experience, efficiency, and compliance.

Technical Support & Troubleshooting:

- Lead the investigation, diagnosis, and resolution of complex system, configuration, integration, interface, and data-related issues.

- Perform root-cause analysis on recurring issues and implement permanent corrective actions.

- Troubleshoot inbound and outbound integrations between ADP Workforce Manager, SuccessFactors, payroll systems, and other connected applications.

- Monitor system health and data integrity, ensuring issues are identified and resolved before impacting business operations.

- Manage and prioritize incidents, service requests, enhancements, and defect resolution activities through ServiceNow, ensuring adherence to established service level agreements (SLAs) and support standards.

Implementation & Continuous Improvement:

- Lead technical workstreams for new ADP Workforce Manager implementations, country rollouts, system enhancements, and migrations.

- Support project planning, requirements gathering, solution design, testing, deployment, and post-go-live stabilization activities.

Required Qualifications :

- Bachelor's degree in Information Technology, Human Resources, Computer Science, Business Systems, or a related discipline.

- 5+ years of hands-on experience administering, configuring, and supporting workforce management or time and attendance systems.

- Deep technical expertise in ADP Workforce Manager, including configuration, troubleshooting, maintenance, testing, and production support.

- Experience using ServiceNow or a comparable IT Service Management (ITSM) platform.

What We Offer :

- Ownership Works equity program: we believe in the power of employee ownership.

- Yearly performance-based bonus, rewarding your hard work and dedication.

- Comprehensive health insurance and benefits.

- Collaborative, multicultural work environment.