Role Overview:

We are looking for an experienced SAP Basis Consultant to join the SAP delivery team and take ownership of SAP technical administration, system monitoring, performance optimization, troubleshooting, and production support activities.

Key Responsibilities :

- Interface with clients to understand technical requirements, resolve issues, and ensure high levels of customer satisfaction.

- Perform day-to-day administration and monitoring of SAP systems across development, quality assurance, and production environments.

- Manage SAP system health, availability, performance, and capacity.

- Manage and support SAP landscapes across multiple environments, including system refreshes and client copies.

- Participate in SAP installation, configuration, upgrade, migration, and enhancement projects, including S/4HANA environments.

- Monitor SAP system performance and perform root-cause analysis of performance issues.

- Provide L2/L3 technical support for SAP Basis-related incidents and service requests.

- Work with underlying SAP databases and coordinate with database teams.

- Support SAP technical security activities, system hardening, and vulnerability remediation.

- Monitor SAP backup processes and participate in disaster recovery planning and execution.

- Monitor and manage SAP background jobs, RFCs, and system connectivity.

- Lead and guide team members in SAP Basis administration and troubleshooting activities.

Technical Skills :

- Strong hands-on experience in SAP Basis Administration.

- Experience in SAP system monitoring, troubleshooting, and performance management.

- Strong knowledge of SAP architecture, system landscape, and Transport Management System.

- Experience with SAP installation, upgrades, patches, and kernel upgrades.

- Experience supporting SAP S/4HANA environments.

- Knowledge of SAP HANA administration, Solution Manager, or Cloud ALM is desirable.

- Knowledge of ITIL, incident management, and change management processes.

Success Factors :

- Strong SAP Basis technical expertise with hands-on administration experience.

- Ability to independently troubleshoot complex SAP technical issues.

- Strong client-facing and stakeholder management capabilities.

- Ability to manage critical production environments and work effectively under pressure.

- Strong focus on quality, service delivery, SLA adherence, and customer satisfaction.