Information Technology Engineer

Key Responsibilities :

IT & Infrastructure Management :

- Manage day-to-day IT operations across, software, and networking.

- Implement and oversee initiatives involving IT Asset Management (ITAM), cybersecurity, infrastructure upgrades, and video conferencing systems.

- Monitor, manage, and support LAN/WAN networks, servers, endpoint devices, and backup solutions.

- Coordinate with central IT teams for firewall, switch, antivirus, and other critical IT services.

Regulatory & Compliance :

- Ensure strict compliance with 21 CFR Part 11, ISO 27001:2022, USFDA, NABL, GAMP 5, and GLP standards.

- Support Computer System Validation (CSV) for laboratory applications and ensure documentation integrity.

- Maintain software licensing, implement SAM (Software Asset Management), and track usage to avoid violations.

Lab Systems & Applications :

- Provide hands-on support for lab-specific systems and devices like ELN, SDMS, Chromeleon, HPLC, GC, FTIR, PSA, UV, and Shimadzu systems.

- Collaborate with lab personnel to troubleshoot and ensure smooth operation of analytical instrumentation software.

Project & Team Management :

- Lead and mentor a team of 23 IT engineers (local or remote).

- Prepare and submit daily/weekly reports on IT operations.

- Track and implement IT-related Management of Change (MoC) and support ongoing business projects.

- Manage SAP PR creation, coordination with procurement and finance, and monitor IT budgets.

Vendor & Contract Management :

- Handle vendor coordination, contract renewals, and SLA compliance reviews.

- Oversee bandwidth, networking, and end-user computing service contracts.

Documentation & Training :

- Maintain IT documentation and change management logs in line with compliance.

- Design and conduct internal IT training for users and team members on systems, processes, and best practices.

Required Skills & Competencies :

- Strong knowledge of IT operations, networking, and data security frameworks.

- Experience with SAP PR processes, budget tracking, and IT project management.

- Excellent organizational, problem-solving, and communication skills.

- Proven ability to manage teams and vendor relationships effectively.