Infor - Technical Writer

Job Description :

- Plan, organize, write online help, user, installation, and release-related documentation for business software that is correct and written to standards within the timeline defined for a project.

- The information developer works closely with development teams.

- The scope of external communication is limited.

- Has to operate under general supervision; typically reports to a Manager of Information Development.

Essential Duties :

- Demonstrates technical writing expertise by writing and publishing help text, user manuals, installation instructions, and release notes.

- Researches and gathers information; interprets software business and organizes and writes content for documentation projects.

- Provides key content that enables the user to understand functionality and perform processes effectively; avoids writing intuitive, repetitive and unnecessary content.

- Creates, tests, and troubleshoots online help for assigned software applications.

- Delivers quality documents with minimal errors; edits materials for clarity, organization, and adherence to standards.

- Takes an active role in projects, presents ideas in a constructive manner, demonstrates openness and builds on the ideas of others.

- Works with business, quality and programmer analysts to ensure appropriate UI content and design.

- Plans projects and schedules, balances multiple projects, and follows through on project deadlines.

- Initiates and implements new tools and improvements to technical processes

- Assists other writers with writing, tools, technical and standards issues.

Basic Qualifications :

- Bachelor's degree in technical writing, business, or computer science or the equivalent level of technical training and work experience.

- Requires 3 to 6 years of relevant experience.

- Demonstrates excellent English language usage and writing skills.

- Advanced problem solving and analytic skills.

- Familiarity with markup languages and proven experience with an authoring tool such as XMetaL Author, Arbortext Epic, the Adobe Technical Communications Suite, Madcap Flare, or Dreamweaver.

- Excellent interpersonal skills Good PC skills with knowledge of various operating systems, file management tools, graphic design tools, and common MS office applications.

Preferred Qualifications :

- Industry specific knowledge or experience

- Excellent interpersonal skills; works well with team members at all levels of the organization.

- Manages time effectively resulting in maximum overall efficiency.

- Resourceful and creative in devising processes and solutions.