Role Overview :

We are looking for an experienced ServiceNow AI Developer with strong expertise in ServiceNow development, Now Assist, and Generative AI capabilities. The role involves designing, developing, and integrating AI-powered solutions across ServiceNow workflows to improve enterprise automation, conversational experiences, and service delivery.

Key Responsibilities :

- Design, develop, and implement AI-powered solutions using ServiceNow Now Assist and Generative AI capabilities.

- Configure and customize Now Assist use cases across ServiceNow modules such as ITSM, CSM, HRSD, ITOM, IRM/GRC, and SPM.

- Develop and configure Virtual Agent, AI Search, Predictive Intelligence, and intelligent automation workflows.

- Configure and optimize GenAI skills, prompts, summarization, classification, recommendations, and conversational experiences.

- Build and customize ServiceNow applications using Flow Designer, IntegrationHub, Business Rules, Script Includes, Client Scripts, and APIs.

- Develop and maintain integrations between ServiceNow, enterprise applications, and external AI/LLM services using REST and SOAP APIs.

- Integrate ServiceNow AI capabilities with platforms such as Azure OpenAI, OpenAI, and other enterprise AI services.

- Collaborate with functional consultants, solution architects, product owners, and business stakeholders to identify and implement suitable AI use cases.

- Translate business requirements into scalable, secure, and maintainable ServiceNow AI solutions.

- Participate in technical design, development, configuration, testing, deployment, and production support activities.

- Perform unit testing, troubleshooting, performance tuning, and root-cause analysis for application and integration issues.

- Apply ServiceNow development best practices, security standards, access controls, and upgrade-safe implementation principles.

- Evaluate opportunities to improve service delivery, workflow efficiency, and user experience through AI-driven automation.

- Maintain technical documentation, solution designs, configuration details, and implementation guides.

Required Skills & Experience:

- 5 - 8 years of experience in ServiceNow development, platform engineering, or enterprise workflow automation, with relevant hands-on exposure to AI/GenAI capabilities.

- Strong hands-on experience with ServiceNow platform development and customization.

- Practical experience with Now Assist and ServiceNow Generative AI capabilities.

- Strong knowledge of ServiceNow scripting, including JavaScript, Business Rules, Script Includes, and Client Scripts.

- Experience with Flow Designer, IntegrationHub, Virtual Agent, and REST/SOAP integrations.

- Understanding of AI Search, Predictive Intelligence, prompt configuration, summarization, classification, and conversational AI use cases.

- Experience working with one or more ServiceNow modules, such as ITSM, ITOM, HRSD, CSM, IRM/GRC, or SPM.

- Experience integrating ServiceNow with enterprise applications and external APIs.

- Good understanding of data security, access controls, privacy, and responsible AI implementation.

- Strong troubleshooting, analytical, and problem-solving skills.

- Ability to work effectively with technical teams, functional consultants, architects, and business stakeholders.

- Good communication skills and the ability to document technical solutions clearly.