Implementation Lead/Project Manager

Description :

Reporting to the Head of Implementation, this role ensures predictable delivery, high solution quality, commercial discipline, and client confidence during the implementation phase, while preparing engagements for a clean transition into Managed Services where applicable.

Key Responsibilities :

1. Project Delivery Ownership :

- Own end-to-end delivery of assigned implementation projects.

- Ensure delivery against approved scope, timelines, quality standards, and budgets.

- Drive day-to-day execution across project managers, architects, consultants, and vendors.

- Track milestones, dependencies, risks, and issues across engagements.

2. Client Engagement & Escalation Management :

- Act as the primary delivery escalation point for assigned clients

- Lead regular governance calls, steering committees, and status reviews

- Build strong working relationships with client sponsors, IT leads, and business stakeholders

- Ensure transparent communication on progress, risks, and remediation plans

3. Solution Quality & Go-Live Readiness :

- Ensure solution designs align with business requirements and architectural standards

- Drive quality across build, testing, UAT, and deployment phases

- Own go-live readiness reviews, cutover planning, and stabilization checkpoints

- Minimize post go-live defects, rework, and delivery leakage

4. Commercial & Scope Control :

- Own project-level financial performance for assigned implementations

- Manage scope changes, change requests, and effort variances

- Ensure timely identification and escalation of commercial or delivery risks

- Support accurate project forecasting and revenue recognition

5. Delivery Governance & Process Adherence :

- Implement and enforce implementation delivery frameworks and standards

- Ensure compliance with the defined :

1. Project governance models

2. Reporting cadence

3. Quality and review checkpoints

- Identify delivery inefficiencies and propose continuous improvement actions

6. Team Leadership & Mentorship :

- Lead and mentor Project Managers and delivery team members

- Provide input on performance, utilization, and capability gaps

- Foster a culture of ownership, execution discipline, and accountability

- Support onboarding and ramp-up of new team members

Required Experience & Qualifications :

- 6- 15 years of experience in technology implementation or consulting delivery.

- Experience in leading complex end-to-end implementation projects or programs, preferably in the Salesforce Ecosystem.

- Good understanding of SDLC.

- Hands-on experience with project financials, scope control, and delivery governance

- Direct client-facing delivery experience with senior stakeholders

- Strong program and project management skills

- Excellent stakeholder communication and escalation handling

- Solid understanding of enterprise platforms and implementation lifecycles

- Commercial awareness and delivery discipline

- Ability to balance multiple projects in parallel