ICore software systems - IBM Tivoli Workload Scheduler Support Engineer

Description :

Role : IBM Tivoli Workload Scheduler (TWS) Support Engineer

Experience : 6 to 8 Years

Location : Remote

Employment Type : Full Time

Job Summary :

We are looking for an experienced IBM Tivoli Workload Scheduler (TWS) Support Engineer with strong expertise in IBM Workload Scheduler version 9.1.0.0.2. The candidate will be responsible for administration, monitoring, troubleshooting, scheduling support, incident management, and ensuring smooth batch processing operations across enterprise environments. The ideal candidate should possess strong technical, analytical, and problem-solving skills with hands-on experience in production support and workload automation.

- Manage and support IBM Tivoli Workload Scheduler (TWS) 9.1.0.0.2 environments

- Monitor daily batch job execution and ensure timely completion of schedules

- Troubleshoot job failures, scheduling issues, dependency failures, and performance bottlenecks

- Handle incident management, root cause analysis, and problem resolution within SLA timelines

- Create, modify, and maintain job streams, calendars, schedules, and workflows

- Coordinate with application, infrastructure, database, and middleware teams for issue resolution

- Perform TWS agent installation, configuration, upgrades, and patch management

- Monitor workload automation servers and optimize scheduling performance

- Support production deployments and batch cycle management activities

- Manage file transfer dependencies, event-driven scheduling, and automation workflows

- Maintain operational documentation, runbooks, SOPs, and troubleshooting guides

- Ensure system availability, reliability, and compliance with operational standards

- Participate in on-call support and critical production issue handling

- Perform proactive monitoring and preventive maintenance activities

- Support audit, compliance, and change management processes

Key Responsibility Areas (KRA) :

- Ensure uninterrupted batch scheduling and workload automation operations

- Achieve high batch job success rates and timely incident resolution

- Minimize batch processing delays and scheduling failures

- Maintain SLA adherence for production support activities

- Improve workload automation efficiency and operational stability

- Ensure timely completion of root cause analysis and preventive actions

- Maintain accurate scheduler configurations and documentation

- Support continuous improvement initiatives in workload automation processes

- Ensure successful execution of production releases and schedule changes

- Drive automation and process optimization initiatives

- Strong hands-on experience in IBM Tivoli Workload Scheduler (TWS) version 9.1.0.0.2

- Expertise in workload automation, batch scheduling, and job stream management

- Experience in TWS architecture, domain managers, master domain managers, and agents

- Strong knowledge of UNIX/Linux administration and shell scripting

- Experience in troubleshooting scheduling failures and performance issues

- Knowledge of batch monitoring tools and enterprise scheduling environments

- Experience with incident management and production support processes

- Familiarity with ITIL processes and ticketing tools such as ServiceNow or Remedy

- Understanding of database concepts and SQL queries

- Exposure to file transfer protocols and dependency management

- Strong analytical, debugging, and problem-solving skills

- Excellent communication and stakeholder coordination skills

- Ability to work independently in a remote support environment

- Experience in 24x7 production support and on-call rotations

- Bachelors degree in Computer Science, Information Technology, or related field

- IBM Workload Scheduler certification preferred

- Experience working in enterprise production support environments

- Exposure to cloud and hybrid infrastructure environments is an added advantage

- Strong production support and troubleshooting experience in workload automation

- Ability to handle critical incidents and high-priority production issues

- Good understanding of enterprise scheduling and batch processing environments

- Self-motivated professional with strong ownership and accountability

- Ability to work collaboratively with global teams in a remote setup