Job Description:

Role Summary:

We are looking for an experienced Senior Technical Consultant to join our D365 Finance & Operations practice. This role sits at the heart of our customer engagements, combining hands-on ownership of live client environments with involvement in new solution delivery. You will resolve incidents and service requests for existing clients, drive root-cause analysis and problem management, and contribute your technical expertise to new customisations, integrations and enhancements as engagements evolve. You will work closely with functional consultants, business analysts and client stakeholders to keep environments healthy, compliant and continuously improving, while also shaping and building the solutions that support customers evolving business needs.

Core Responsibilities:

- Act as a senior technical point of contact for client D365 F&O environments, taking ownership of incidents, service requests and change tickets within agreed SLAs.

- Investigate, diagnose and resolve production issues, performing root-cause analysis and implementing permanent fixes rather than workarounds.

- Design, develop, customise and extend D365 F&O functionality using X++, extensions, Chain of Command (CoC) and event handlers, in line with Microsoft best practice.

- Build and maintain integrations with other enterprise platforms using OData, Data Entities, REST APIs, Power Platform (Power Apps, Power Automate) and Azure Logic Apps.

- Manage code promotion, releases and environment activity through Azure DevOps and Lifecycle Services (LCS), including package deployment, service/platform updates and database refreshes.

- Create and maintain technical design documents (TDDs), CSDS/admin documentation and other artefacts to a high standard.

- Carry out performance tuning, monitoring and proactive health checks across production and non-production environments.

- Contribute technical input to new implementation workstreams, enhancements and change requests as they arise within existing accounts.

- Collaborate with functional consultants and business analysts to translate requirements into scalable, supportable technical solutions.

- Mentor junior consultants, support knowledge-transfer sessions, and contribute to continuous improvement of delivery standards and processes.

- Ensure adherence to security standards, data governance and ITIL-aligned service management processes.

Technical Competencies:

- Strong knowledge of D365 F&O architecture, data model and extensibility framework, including Tables, Forms, Classes, Data Entities, Views and Reports.

- Hands-on experience with X++, C#/.NET, Transact-SQL/SQL Server, and prior exposure to Dynamics AX 2012/NAV is an advantage.

- Practical experience with SSRS reporting, Electronic Reporting (ER) and Power BI.

- Skilled in data integration approaches: OData, Data Entities, DIXF/DMF, REST/custom APIs and testing tools such as Postman.

- Working knowledge of Power Platform (Power Apps and Power Automate/Logic Apps) for workflow and process automation.

- Familiarity with version control, CI/CD pipelines and release management within Azure DevOps.

- Understanding of LCS project management, environment monitoring, and deployment/upgrade strategies (service updates, platform updates, hotfixes).

- Exposure to AI-assisted development tools (e.g. GitHub Copilot) and modern productivity tooling is a plus.

Domain Expertise:

- Solid grounding in financial and operational processes: general ledger, procurement, inventory, manufacturing, AR/AP and project management.

- Understanding of the end-to-end ERP lifecycle, from design and configuration through to deployment and ongoing support.

- Experience across industries such as retail, manufacturing, life sciences, logistics, telecommunications or professional services is beneficial.

- Awareness of compliance, audit trails and data governance requirements, particularly within regulated or finance-sensitive environments.

Soft Skill Competencies:

- Analytical thinking: able to diagnose complex issues, identify root causes and propose structured, lasting solutions.

- Ownership and accountability: manages assigned tickets and deliverables end-to-end, keeping stakeholders informed throughout.

- Collaboration: works effectively across cross-functional and cross-cultural teams, bridging technical and business conversations.

- Adaptability: comfortable moving between support, enhancement and project-based work, and quick to pick up new technologies.

- Communication: explains technical concepts clearly to non-technical audiences and documents work precisely.

- Customer mindset: understands how day-to-day technical work translates into business value and end-user experience.

- Proactive problem-solving: flags potential risks or design flaws early and suggests practical alternatives.

Experience & Qualifications:

- 7+ years of overall ERP experience, with substantial hands-on experience as a Technical Consultant in Microsoft Dynamics 365 Finance & Operations.

- Prior experience supporting live client environments (incident/problem management) alongside project-based customisation and implementation work is highly valued.

- Microsoft certification MB-500 (Dynamics 365 Finance and Operations Apps Developer) required; additional certifications such as MB-300, AZ-900 or AZ-500 are a plus.

- Bachelors or Masters degree in Computer Applications, Computer Science, or a related field.

- Strong written and spoken English; ability to work with onshore/offshore and cross-geography teams.

Role Details:

- Role: Technical Consultant

- Industry Type: IT Services & Consulting

- Department: Consulting

- Employment Type: Full Time, Permanent

- Role Category: IT Consulting

Education:

- UG: B.Tech / B.E. in Any Specialization

Key Skills:

- X++

- Azure

- DIXF/DMF

- ERP Implementation

- C#/.NET

- Power Platform

- Microsoft Dynamics