Company Overview :

HSO is a global leader in digital transformation, specializing in the implementation, optimization, and management of Microsoft Dynamics 365 solutions. With a focus on delivering measurable business value, HSO empowers organizations across manufacturing, retail, services, and public sectors to modernize their operations. As a Microsoft Inner Circle partner, the company combines deep industry expertise with cutting-edge technology to drive innovation and operational excellence for a diverse, international client base.

Role Overview :

As a Lead Functional Consultant for Dynamics 365 Project Operations and Sales, you will serve as the primary bridge between complex business requirements and technical execution. You will lead end-to-end implementation projects, guiding clients through digital transformation journeys while ensuring that D365 configurations align with their strategic goals.

Working closely with cross-functional delivery teams, architects, and client stakeholders, you will oversee the design, configuration, and deployment of solutions that streamline project management and sales cycles. Your contribution will be pivotal in driving user adoption and ensuring that the delivered solutions provide long-term, scalable value to the business.

Key Responsibilities :

- Architect and design end-to-end solutions within Dynamics 365 Project Operations and Sales to address specific client business challenges and operational bottlenecks.

- Lead requirement gathering workshops with key stakeholders to translate complex business needs into functional specifications and technical design documents.

- Manage the full project lifecycle, ensuring adherence to Agile methodologies and maintaining high standards of delivery quality throughout the engagement.

- Drive presales activities by providing functional expertise, conducting product demonstrations, and contributing to high-impact proposals for prospective clients.

- Collaborate with technical teams to integrate Power Platform solutions and AI-driven insights, enhancing the overall capability and intelligence of the D365 environment.

- Mentor junior consultants and provide functional guidance to the development team to ensure the solution remains aligned with best practices and standard D365 functionality.

- Facilitate stakeholder management by providing regular progress updates, managing expectations, and proactively addressing risks to ensure project success.

Required Skillset :

- Demonstrated expertise in configuring and deploying Dynamics 365 Project Operations and Sales modules, with a deep understanding of standard business processes in professional services and sales management.

- Proven ability to lead complex business analysis engagements, identifying process gaps and proposing innovative solutions that leverage the full suite of Microsoft business applications.

- Strong proficiency in the Power Platform ecosystem, including Power Apps, Power Automate, and Power BI, to extend the functionality of core D365 modules.

- Exceptional stakeholder management skills, with the ability to communicate technical concepts to non-technical business leaders and influence decision-making at the executive level.

- Extensive experience in Agile project management, with a track record of delivering high-quality software solutions within defined timelines and budgets.

- Ability to thrive in a distributed work environment, maintaining high levels of productivity and collaboration across multiple locations.

- A minimum of 8 to 17 years of professional experience in functional consulting, specifically within the Microsoft Dynamics ecosystem.

- Strong analytical mindset with a passion for integrating AI and emerging technologies to solve modern business problems.