Role Overview :

The Technical Program Manager will serve as the single point of accountability for client delivery, ensuring programs are delivered on time, within scope, and with high customer satisfaction.

You will work closely with Engineering, Product, Implementation, and Customer Success teams to drive program execution while managing risks, dependencies, and stakeholder communication.

Key Responsibilities :

Program & Delivery Ownership :

- Own end to end delivery accountability from program kickoff through go live and stabilization.

- Drive execution across engineering, product, data, and client teams.

- Maintain integrated delivery plans, timelines, milestones, and dependencies.

Client Leadership :

- Act as the primary client facing delivery owner and escalation point.

- Provide transparent updates on program progress, risks, and key decisions.

- Build strong relationships with business and technical stakeholders.

Risk & Dependency Management :

- Proactively identify delivery risks and dependencies.

- Drive mitigation strategies and escalate issues when required.

Scope & Change Management :

- Own scope management and change control processes.

- Partner with product and customer success teams to manage trade offs.

Governance & Reporting :

- Establish delivery governance frameworks and reporting cadence.

- Track KPIs related to delivery health and client satisfaction.

- Produce weekly program health dashboards and executive updates.

Required Qualifications :

- 5+ years of experience working with enterprise clients and stakeholders.

- 5+ years of program or project management experience in healthcare IT or technology programs.

- Bachelors or Masters degree from a Tier 1 institution.

- Strong experience working with engineering teams and managing cross functional programs.

- Excellent communication, stakeholder management, and risk management skills.

Nice to Have :

- PMP or equivalent certification.

- Agile or hybrid delivery experience.

- Healthcare domain exposure.

Why Join HiLabs :

- Work on large scale healthcare data and analytics platforms.

- Collaborate with high performing engineering and product teams.

- Drive impactful programs that transform healthcare delivery.

- Opportunity to lead complex global technology initiatives.