HighLevel - Lead Engineer - Gen AI

About Highlevel :

HighLevel is a cloud- based, all- in- one white- label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals.

HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.

With over 1,500 team members across 15+ countries, we operate in a global, remote- first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our People :

Our Impact :

Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

About the Role :

Seeking a Full Stack Developer with a minimum of 4+ year's hands- on experience in Node.js and Vue.js (or React/Angular). You will be instrumental in building cutting- edge, AI- powered products.

Team- Specific Focus Areas :

Conversations AI :

- Develop AI solutions for appointment booking, forms filling, sales, and intent recognition

- Ensure seamless integration and interaction with users through natural language processing and understanding

Workflows AI :

- Create and optimize AI- powered workflows to automate and streamline business processes

Voice AI :

- Focus on VOIP technology with an emphasis on low latency and high- quality voice interactions

- Fine- tune voice models for clarity, accuracy, and naturalness in various applications

Support AI :

- Integrate AI solutions with FreshDesk and ClickUp to enhance customer support and ticketing systems

- Develop tools for automated response generation, issue resolution, and workflow management

Platform AI :

- Oversee AI training, billing, content generation, funnels, image processing, and model evaluations

- Ensure scalable and efficient AI models that meet diverse platform needs and user demands

Responsibilities :

- Lead the design and development of large- scale AI agents and generative AI applications

- Evaluate and optimize AI response models to improve accuracy, relevancy, and performance

- Develop robust backend systems using Node.js and optionally integrate with Python for AI- related tasks

- Design intuitive front- end interfaces using frameworks like Vue.js, React

- Build and maintain scalable databases, primarily using MongoDB, and ensure seamless data management

- Collaborate with cross- functional teams to deliver production- ready applications with significant usage

- Ensure high- quality code with version control tools like Git and implement CI/CD pipelines

- Stay updated with the latest AI technologies and frameworks to drive innovation

Requirements :

- Expertise with building large scale AI Agents along with Response Evaluations

- Good hands- on experience with Node.Js and Vue.js (or React/Angular)

- Experience of working with production- grade applications deployed at scale.

- Bachelor's degree or equivalent experience in Engineering or related field of study

- 5+ years of engineering experience

- Expertise with MongoDB

- Proficient understanding of version control software (eg git)

- Strong communication and problem- solving skills

EEO Statement :

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.